Inn at Perry Cabin

I was SO excited to finally be heading to the Inn at Perry Cabin, but the experience was a complete letdown. I received a text that afternoon saying my request for early checkin couldn’t be honored due to high occupancy. “Good for them!”, I thought. At checkin I was told they couldn’t upgrade our room due to high occupancy - ok, but odd since I hadn’t asked for an upgrade. Walking around that afternoon we were puzzled as to where everyone was since we didn’t see any other guests and asked a staff member if there was a private event somewhere that had everyone involved. They told us the hotel was at 30% occupancy (later confirmed by management.) So why proactively lie about that? Walking into the room I noticed a few pieces of trash on the floor and was concerned that it hadn’t been properly cleaned. That didn’t seem to be the case, but it didn’t set a good tone. We opted for dinner in the restaurant as we’d heard good things. We started out as the only table, ordered from the price fix menu ($125/person for 3 courses - appetizer, entree, desert - no ala cart option) and (one of their lowest priced) bottles of wine. The oyster soup was wonderful, but my steak came overcooked and I had a hard time getting anyone’s attention (there were now 3 other tables of 2 in the restaurant). By the time someone came to check on us my husband was done eating and it seemed tedious to have them cook another steak (I had nibbled at the crispy little veggies that garnished the plate and dollop of pureed potato that was under the steak). Price fix isn’t great for us since hubby never eats dessert, but Blueberry Lemon Smith Island Cake sounded nice. It was VERY pretty with tiny flowers, etc. clustered on top, but it was served unfrosted and the entire exterior was stale. I broke through the outside to try a few interior bites. It was ok. They took $60 off for the steak that I couldn’t eat, but I was hungry after paying almost $400 for dinner. High for a cup of soup and a stale but pretty piece of cake. The grounds were lovely and the bed was cozy, but those are the only things I can say were great. I’ve waited to post this review because I filled out guest survey and wanted to give their management an opportunity to address the issues. I received an email saying that “leadership had addressed my concerns with the staff” and a phone call to review our experience (there were a few other issues, but these are the highlights) and was told that they would like to know when we return so they can “send an appetizer to our table” and/or upgrade our room, but honestly, having already given them $1,000 of our money, I’m just not feeling it.

I really wanted to love the Inn because I heard so many wonderful things about it over the years. Overall, I don’t think the service and accommodation match the price. The location is beautiful, but the rooms show wear and tear (also first floor room had lots of noise so ask for high floor room away from main area). The service is inconsistent—welcoming and efficient at the front desk and valet, slow at the bar and at the restaurant. Hard to justify the cost but understand some like me will want to give it a try because of its reputation.

I planned a milestone birthday celebration for June 2024 at Inn at Perry Cabin. We booked a block of rooms for 2 nights (9 rooms). We spoke to management several times about the event . We notified guests of the date and some guests planned other travel around this date and the location. Three months later, in working to coordinate with a boat captain to plan a boat ride for the party, that vendor told us to double check with the hotel. The hotel had canceled our rooms and not even bothered to notify us. I’m not sure when we would have figured it out. They got a buyout of the hotel for a wedding or an event and canceled our rooms and didn’t even tell us. Terrible experience and terrible customer service.

Avoid this hotel, fraudulent room descriptions at best, at worst they are actively swapping less expensive rooms for pricier ones to pump up their bottom line. Upon check-in to my room, I found that the 550-700 sq ft junior suite with partial water view and private balcony had turned into a ground floor 450 sq ft deluxe water view room with full water view and shared terrace (room 5). Realizing the room didn’t match the description on the web site, I went to the front desk to request being moved to the room I had booked and paid for. Front desk staff insisted it was indeed a junior suite even though it didn’t come close to matching the room description they provided when I booked. Upon again requesting to be moved to an actual junior suite, a service manger was summoned who showed me to room #16 which was obviously another 450 sq ft deluxe water view room. Exactly the same size as #5 but with a private balcony. The manager insisted that this was also a junior suite even though it also did not match the description and further stating that they had no other rooms to offer since the hotel was fully booked. Basically take it or leave it. This being an anniversary trip, already having moved my spouse once, and they hotel pre-charging the full amount when it was booked, the room was begrudgingly accepted. Obviously they had over-booked the junior suites and instead of being up-front and admitting their mistake, both staff and managers misrepresented the room multiple times and tried to pass off two different, less-expensive rooms as junior suites. They didn’t even offer to refund the difference in price. They could have easily offerd to refund the difference in room price or some other equally valued incentive, but they did not. They preferred to hope I wouldn’t notice. Staff and management too readily misrepresent the situation leading one to believe this is not a one-off occurrence. Considering how little they think of their customers, I will definitely not be returning to this property.

This review is only about the restaurant on the premise, Star. First, dinner there is a pre-fix for $125 each. Maybe a little expensive, but not a bad price, if you can find what you want. We returned for breakfast and that is where the problem began. We were the only ones seated, given menus, then nothing - not even water. Another couple came in, received menus, water, coffee, and had their order taken. When we motioned to the waitress, she indicated she would be right with us. Eight minutes later, still nothing. We left. This is very sad, as we were married at the Inn and looking for a wonderful weekend of remembering our wedding. Unfortunately, the Inn is not what it was. For the prices and its reputation, one should be able to expect excellent service. Quite a disappointment.

Beware...The Inn at Perry Cabin just advised me that my confirmed reservation for a 3 night stay in May 2024 was being cancelled by them due to "a computer problem that erroneously accepted my reservation and is in conflict with a private resort-wide event on 2 nights of my stay". I made this reservation back on 7/4/23 and finalized all my flights and other travel reservations associated with my confirmed stay dates. I am shocked that this property would accept my reservation over 7 months ago and now cancel due to an "event conflict" that just surfaced. No compensation for my revised airline costs or future stays was offered by the property. I thought this was a world-class resort, but their actions are inconsistent with any focus on guest satisfaction.

My husband and I stayed here for a weekend getaway and it was perfect. The Inn looks gorgeous all decked out for Christmas. Service was amazing and all the little touches made the weekend one to remember. From check in to check out staff could not be friendlier nor more accommodating. Our room was lovely and very comfortable; it was larger than expected and had modern conveniences while maintaining a historic charm. The grounds are gorgeous with all the right touches- fire pits, swings, chairs, bocce. This is the quiet off season but it’s just what we needed. It is in a great location to explore charming St. Michaels. We look forward to returning in the future.

IPC is a destination property - 5 star. We are t Dec 2nd- they had beautiful lights outside however, not a lick of holiday decor inside- they still had pumpkins out!!

Staff was extremely friendly and room was perfect. The young valet man drove me to town and he was very pleasant. The whole stay was awesome!