Premier Inn Eastbourne Town Centre

Staff was brilliant, definitely 5*, such a warm welcome, they were so nice with the kids my teenager son asked me to write this review!! They were brilliant finding options for the meal they like, special art material and space, funny, we never had such good experience in the UK, my kids loved the experience.

Had a wonderful stay staff very friendly and welcoming went above and beyond especially Dawn who sorted out meal deal for us, room was spotless and tidy could not fault and would definitely stay again Eastbourne is a lovely area to visit the staff were extremely helpful in advising where to go

Nice hotel. Close to the town centre and the pier. Close to restaurants and other attractions. Clean and nice hotel with friendly staff and comfortable beds. The restaurant in the hotel is very good and is great value. The staff are always happy to help. The hotel is very clean.

Let’s be real—when you book a Premier Inn, you know exactly what you’re getting: a comfortable bed, great pillows, and a steaming hot shower. But what sets this Premier Inn apart isn’t just the amenities—it’s the incredible team. Dawn, the night manager, is simply outstanding. Nothing is too much trouble for her. Need a local recommendation? She’s got the best tips, from food spots to the perfect pub. Lost? She’ll guide you. Need a taxi? Dawn has it sorted. She’s a walking, talking concierge service wrapped in warmth, efficiency, and a wicked sense of humour.. But this review isn’t about Dawn. As a solo female traveler, there’s always a small worry when you’re unwell in an unfamiliar town—especially late at night. It was nearly midnight on a rainy Saturday when I started feeling unwell. The last thing I wanted was to navigate an app, search for a late-night pharmacy, or wander the streets alone. So, I headed down to reception, where I met the incredible Cai. Without hesitation, Cai found multiple options for me. But with the cold, the rain, and my exhaustion, the thought of a long walk in the dark wasn’t appealing. No problem—Cai went above and beyond, ensuring I felt safe, supported, and not alone in an unfamiliar place. His kindness and reassurance meant the world to me in that moment. Yes, every Premier Inn guarantees a good night’s sleep, but at Eastbourne Town Centre, you’re also guaranteed a team that genuinely cares. The staff here don’t just do their jobs—they go out of their way to help. So, thank you, Cai, for your kindness, and for looking after me when I needed it most. You made all the difference

Dawn on reception deserves an award for best customer service. So friendly and accommodating to me and my family. The breakfast and room was also top notch! I can't recommend this premier inn enough, really enjoyed our stay and will be using this premier inn again next time we're in Eastborne.

Well I was not going to leave a review after our last stay here but it truly left a bitter taste that I have decided to write one. We have been staying here for the past few years after our first fantastic experience upon trying here rather than staying at The View on the seafront but after our last visit never ever again and back to The View where we know the standards are consistent in future. As my title says fake insincere friendliness which we noticed from the beginning to which it’s best I say no more and without a doubt the rank food. A complete shame to lose Trevor from the kitchen but it is more than that as the quality of ingredients was appalling, The ingredients used at breakfast was shocking, no longer the good quality bacon and sausages but cheap disgusting ones that tasted like old sour pig. The dinner servings was ridiculously small and on mentioning this to the manager Georgina her response was she would speak to the chef as it’s done by weight guidelines from head office. Seriously you weigh peas, chips etc etc . Is this really what staying at the Premier Inn has become? Where is the common sense in all this? What went from being one of our favorite Premier inns to being one to completely avoid is truly sad. No ultimate wifi was provided as clearly stated in the booking and also a small double bed rather than a king size again as stated in the booking. Yes the bed has not changed from before but the mattress and topper has resulting in truly poor sleep. It was always a double but the room is huge and why sell the Premier Inn Plus rooms on the premise of a King size bed to you getting just a small double is wrong. All of it is complete false & fraudulent advertising of Premier Inn Plus rooms.