Blue Lagoon Hotel and Conference Centre

Indoor pool Will be nice to have

Great venue for a multi-day conference. Friendly and helpful staff making everything work (even through load shedding).

Third review Giving balanced reviews and praise where it’s due is helpful for all guests. This visit, (compare my previous January review) I highlight the obvious and pleasing upgrades. The hotel was being repainted in places and the roofing was being renovated. I did not mind seeing workmen and ladders at all. They reminded me that we too ‘clean house’ and that the hotel is serious about surfaces being kept fresh. Railings were clean. Well done Mr. Peter Gregersen (GM) and team! The workers were friendly too. A few discreet signs advising wet paint would have been appreciated (mom had a painted hand). I was pleased to have met the Executive chef at breakfast and also the GM. Courteous discussions about challenges and successes provided valuable insight which many guests are simply unaware of. Signage Repaired since my last visit. Looking good! New guests may be a little confused about parking arrangements. Reception Very courteous. Thank you Olwethu for helping me with my room request and for following through with the thoughtful placement of water in the fridge. Made a lovely impression – no need for me to cool water upon arrival. There was no blaring music at reception. The experience was tranquil and efficient. As a returning guest, (and even for new guests) I still recommend providing emphasis on experience. Consider monitoring returning guests and greeting accordingly: ‘So good to see you again sir’; ‘You do remember that you have security parking on hotel premises?’ ; ‘Would you like a refreshing cordial while we check you in again?; ‘If it rains we have an umbrella for you in the cupboard’ (I didn’t check to see if there was one – this hotel is not a single building with lifts – the rooms and apartments are spread out among well-kept gardens) etc. In my view, a quick call to the room a few minutes later will demonstrate the hotel cares that expectations have been met. This also obviates the generic welcome back cards that some hotels provide. It’s very personal and may address any issues seen in other reviews. ‘Would you like an additional towel? Do remember that we offer a room service snack list for you to enjoy on your balcony and cocktails are served on the terrace’ etc. Room Blinds were clean and straight. Old wooden curtain rods have been replaced so no more animal noises. Curtaining was clean. Very tranquil and clean. Thank you. Still no cushions on cast iron balcony furniture? Our bathroom was very clean and water drained well. I called attention to a patch of mould in some grouting and the cleaner paid particular attention to scrubbing. Well done! Tea and coffee facilities are offered and the microwave was spotless. The apartment front door closed easily – well done! Beds neat and very comfortable. Sliding door windows clean and clear. Well done! No mini bar facilities are offered. Consider asking guests if the fridge could be pre-stocked? Sell the experience! For guests in self-catering rooms, consider offering to purchas