Portsmouth (Horndean)

I'll stay here again! I suffer from Fibromyalgia. There are three disabled parking spaces a short distance from the lift, which you don't need a room key to use. Staff in Reception very kind and patient. There weren't enough glasses and towels for my family, and no telephone in the room, but the Receptionist didn't mind me calling down on my mobile and her popping them up to me. Shower is easy to use and water was nice and hot with good pressure. The reason for the 4/5 is due to staffing levels at breakfast in the pub across the car park. I took advantage of 'kids eat breakfast free with a full paying adult' each morning of our stay. You choose your cooked food and help yourself to everything else, which is very difficult when disabled but I couldn't wait to be served; waited nearly 10 minutes to be seated one morning. They only have two waitresses for a hotel with over 200 rooms.

We had a great night stay. The family room was a great size and the staff were friendly and helpful. The location was exactly what we needed and we found it easy to park and access the hotel. Our breakfast in the morning was fantastic and the staff there were equally as great and really help make it an enjoyable stay. The only thing to note is you have to walk through the car park to get to the restaurant. The next morning we were able to quickly pop in Portsmouth and then head on to our next destination.

Great location for a catch up with friends. Team couldn't do enough for us. Stuart had amazing knowledge of Portsmouth and we then book to visit the dockyards from this. Room was lovely and clean and the housekeeping we saw each morning always said hello and asked if we needed anything. Will defo return.