Shilton Inn by OYO Leicester

The location is pretty good. The staffs were friendly and the room was clean and tidy. I love the environment. Best hotel to change your taste. I found some finest places to have my dinner and also a big co op to buy groceries. I will highly recommend for long stay.

This hotel does not exist. It closed down at some point in the last 6 months and they have stolen my booking fee (which they charged me for on the 1st of October). I am currently looking at seeking legal action against this hotel and the booking site unless they refund me and provide compensation for the extra hotel we had to pay for at the last minute.

I booked this hotel by accident through the *********** app having searched dog friendly. I emailed to say I would arrive with 2 cute dogs. Immediate reply saying dogs not allowed. Same day as booking. I replied to say can I cancel. They said their policy was no refunds. I spoke to *********** who offered to write to hotel. Reply came back. No refunds. I phoned and spoke to man on reception who said manager Zara would call back. She didn’t. I phoned next day said same things and gave me her email. I sent her all the details of coming up in search copy of messages in *********** app from hotel and *********** I phoned and emailed from Monday to Friday. I had by this time booked Mallories which is dog friendly. After I booked in Mallories which is amazing 10 out of 10. I went to Shilton Inn. I had a lucky escape and don’t think I could have slept there. Zara was on reception. She denied getting phone messages or emails, said she had never come across my name. Said she would refund but I needed to get *********** to phone her and she would give an authorisation code. On the Monday I did that and was told by *********** they could t get through. *********** said that isn’t the process either. They emailed her and it was ignored. You will never get any customer service form this hotel.Avoid. *********** will not be used either

This homeless shelter shouldn’t be in any hotels search websites. I managed somehow to book in as they havent got even a basic PC and booking in a notebook , requires ID to be sent to their email (probably a loan will come your way ) which i refused and gave old employee’s card . A journey to the room is adventurous as stinks of **** everywhere, my room stank of fags and had no heating at all !!! Disgusting carpet and mouldy walls , so straight away booked another hotel and left this homeless shelter within 10 mins . On a way out was advised by one of the residents dont forget to lock the room or all my stuff will be gone (actually he was the nicest guy in the whole building and was actually homeless) . Genuinely the worst hotel I have ever been in!

Arrived at 12pm ready to book in as per website to be told book in is from 2pm only. Which was no good as we had an important appointment and needed the 12 pm book in to freshen up Reception was unmanned we had to search for assistance. Reception area was dirty and tired Hotel looks like a 1990’s bail hostel - people milling around in the front entrance smoking. Carpark was unkempt and felt very unsafe and was a public carpark with abandoned cars rather than a dedicated carpark for hotel guests. There was graffiti on the walls - we weren’t prepared to leave our car here overnight. We only booked this hotel because it was the only one available at the time Fortunately we booked an alternative hotel in a better location. Avoid

Dirty , disgusting , appalling. We were given the keys to a room where the sink was full of dirty water with dead flies floating in it. We were offered another room with an adjoining room that had an unmade bed , filthy windowsill. How this place has not been closed down is beyond me. We stayed here due to limited accommodation as we had booked for party in the park in Leicester. I didn’t even have a shower it was so bad. !!