Hotel Carlton Mayfair

We saw this hotel at booking while we were home, but we didn’t want to rush and wanted to see it before booking because the location was wery important to us. We went there and i don’t remember that anyone else was so rude anywhere in the world like this time. The guy that opened the door ( because they don’t have 24/7 open desk) was very very rude, because we came twice. As i say the location was very important and the price normally too. The first time they offer smaller ammount than booking, but the second time more 100 euro, so i asked if i can make reservation from booking because it is cheaper?! I do this all the time and did not have a problem at all. While he was talking on the phone, he STARTED OFENDING us to the other person at other language (that we understood well) so we leave and find another hotel better and cheaper. I work with customers too and i never disrespect anyone because i love my job and working with people, and when they come they know that they came at right place.