Hyatt Regency Dushanbe

In terms of hardware: it may be necessary to dismantle and rebuild a hotel; in terms of software, it is necessary to fire the existing front desk staff and recruit some guys. If you do not plan to rebuild the hotel, the following questions need to be paid attention to by the hotel manager: 1. Can the water pressure of the shower be increased, and the shower water for bathing seems to be not as strong as the occasional rain in the Middle East; 2. Can the waitress at the front desk learn to smile? The customer does not owe the hotel usury, and the customer is not a fugitive. 3. We can understand that the maintenance cost of the room is high, but at least the light in the bathroom should be fixed. bathing in the dark is not everyone's favorite thing.

前台有一位名叫Adbu的工作人員，態度極差，每次碰到他都是一張撲克臉，問他什麼問題都非常不耐煩。我們離開那天拜託他幫忙叫的士，等了20分鐘都沒有來，他也不會幫我們跟進，衹會讓我們一直等，但他幫別的客人叫的的士都來了。

Вид не хороший

Красивый вид

房間乾淨衞生

In two years’ time I visited Dushanbe again and of course Hyatt was the only choice of my “second home”. From the moment of entering into the hotel lobby my eyeballs were immediately attracted by the interior glamour filled with embellishments of Tajik uniqueness. At checkin, I received a very warm welcome from Abdu who briefed me on all details pertaining to my stay. Abdu is by far among the most passionate and hospitable associates I have ever come across with Hyatt hotels worldwide. Despite his young age, his hospitality quality stood out from the rest of the team. Over time, experience can be accumulated and skillsets can be refined. However, when it comes to hotel servicing at international brands like Hyatt, the mentality (which means the heart and passion) is the key to everything. Abdu showed tremendous interests in his work at the front office, as well as an unwavering commitment to according guests’ satisfaction to the top priority. Apart from handling any enquiries and concerns that I had during my two-night stay at Hyatt, Abdu even assisted me with my personal issues such as arranging for money exchange (when all banks in town were closed in the weekend) and advising on some shopping options nearby the hotel. He was at all times eager to assist whenever and wherever possible. I highly commend Abdu and would like to send my specific compliments across, simply because he possessed all the qualities and attributes essential for being a hospitality professional. Last but not least, I have to recognise the collaborative efforts of Zulkifl (General Manager), Fakhriddin (Front Office Manager), Igor (F&B Manager) and their respective teams in taking care of my booking, without which my experience with Hyatt Regency Dushanbe would never be as seamless and flawless as Hyatt hotels worldwide used to offer.