Southern Sun Elangeni & Maharani

Not a very good experience.... after 2 years of visiting.... lifts not working, over crowded lobby and attitude from staff during breakfast. The rooms was fine, but looked locked in time...

The service was really great. Their staff is helpful. However the rooms are old. My aircon was not working and the stopper in the bath tub didn’t work. I was quite disappointed by that.

酒店出門過馬路就是印度洋，工作人員分配了17樓房間，海景無敵。但酒店應該是有些歷史了，房間裏的設施相對陳舊。冷氣也不冷，晚上睡覺出汗。但樓下的grill餐廳味道不錯。

日出很美，靠海的房間最好

I stayed at the Maharani Hotel during Easter for the Chariot Festival, expecting a convenient and comfortable stay. Instead, I had a terrible accident caused by leaking water from the bathroom, which pooled near the room entrance. I slipped, hit my head, and injured my foot. Despite reporting the incident to reception, no manager arrived. I was in pain, missed breakfast, and when I went downstairs to ask for a pain patch, I was coldly told to go to Addington Hospital. No support or medical help was provided by the hotel. Later, I was denied access to the incident report and was shocked to learn that they had misrepresented the accident, falsely claiming it happened in the bathroom due to my "negligence." I was made to feel like a liar, and the hotel offered no apology, follow-up, or care. I spent a large amount of money to be close to the festival — but this hotel was far from comfortable or professional. Avoid at all costs. Safety and honesty do not seem to be part of their policy.

We had a really enjoyable and easy stay for the Comrades Marathon - we stayed 5 nights. The hotel is incredibly well prepared for the big event and makes sure the runners have everything they need. Staff have a willingness to help, even when very busy. Rooms were kept clean, although could do with updating. The gym was pretty well equipped and the spa was decent with reasonable prices for massages etc. Our shower was broken and we didn’t get it resolved despite asking twice, leading to very low pressure, but generally we enjoyed our stay, especially the location and sea views.