Southern Sun Elangeni & Maharani

Not a very good experience.... after 2 years of visiting.... lifts not working, over crowded lobby and attitude from staff during breakfast. The rooms was fine, but looked locked in time...

The service was really great. Their staff is helpful. However the rooms are old. My aircon was not working and the stopper in the bath tub didn’t work. I was quite disappointed by that.

酒店出門過馬路就是印度洋，工作人員分配了17樓房間，海景無敵。但酒店應該是有些歷史了，房間裏的設施相對陳舊。冷氣也不冷，晚上睡覺出汗。但樓下的grill餐廳味道不錯。

This place is gem , prices are right , quiet area no hustles or bustles Right near the beach , clean , beautiful air coming in your hotel room Staff hospitality top notch , breakfast to die for This is possibly the best breakfast I have had in my life

We had a really enjoyable and easy stay for the Comrades Marathon - we stayed 5 nights. The hotel is incredibly well prepared for the big event and makes sure the runners have everything they need. Staff have a willingness to help, even when very busy. Rooms were kept clean, although could do with updating. The gym was pretty well equipped and the spa was decent with reasonable prices for massages etc. Our shower was broken and we didn’t get it resolved despite asking twice, leading to very low pressure, but generally we enjoyed our stay, especially the location and sea views.

We stayed at the Southern Sun Elangeni & Maharani over the Easter weekend for 5 nights as a family getaway. The location is absolutely unbeatable—right along the beachfront and very convenient, especially since we were attending an event at Bay of Plenty. On arrival, the lobby made a great first impression with its beautiful decor and ambiance. Check-in was a bit slow due to only one staff member being available at the time, but once it was our turn, the process was smooth and professional. We stayed in an executive room, which was spacious and offered breathtaking views of the ocean. However, the furniture is quite dated and could do with a modern upgrade. We also discovered that underneath the bed was quite dirty—housekeeping came to clean up about 1.5 hours later, but it was disappointing that the room hadn’t been thoroughly cleaned before our arrival. Breakfast was enjoyable and they made an effort to cater to our special dietary needs, although this wasn’t consistent throughout our stay. We also used the pool facilities—while the pool on the 32nd floor is beautiful with incredible views, it was unfortunately ice cold. The same went for the Elangeni pool—neither were heated, which made them difficult to enjoy. Service throughout the stay was mostly efficient and staff were helpful when needed. In summary, the hotel is in a stunning location and has lots of potential, but it’s starting to show its age and would really benefit from some updates, especially in the rooms and facilities. I would recommend it, especially for the location and views, but with some caveats around the maintenance and service consistency.