Southern Sun Elangeni & Maharani

Easy check-in, fabulous view. Peaceful and Quiet. Breakfast was fantastic. Restaurant staff are super helpful and friendly. The pool was stunning and great ambiance. However; 1. The bathroom was not clean. Please see the attached pictures of the hair left behind. 2. Nobody answered our room calls at 6 am 3. No dental kits are given/available 4. There are 0 lights in the ceiling. The side lamps and lights do not provide sufficient lighting. 5. The room was smaller than expected. 6. 1 small bottle of water is provided. The rooms are not provided with any more water except for this one small bottle. If you require more, you have to buy it.

酒店出門過馬路就是印度洋，工作人員分配了17樓房間，海景無敵。但酒店應該是有些歷史了，房間裏的設施相對陳舊。冷氣也不冷，晚上睡覺出汗。但樓下的grill餐廳味道不錯。

On arrival at the hotel I was attended to respectfully and promptly just in line with my expectations as I had stayed at Elangeni often during my childhood when visiting Durban. The food was as good as I had remembered it and the variety was impressive! I did, however, notice that the standard did drop with regards to staff behavior and I noticed this at the breakfast service. The hotel was full during my stay which resulted in there being a queue for breakfast, the lady at the desk at breakfast was abrupt and in my opinion unprofessional as she did not communicate in a polite manner. I had experienced a rude waiter during the same breakfast service, however, when I did bring this to the attention of the manager on duty it was rectified immediately which I am impressed with. I do think management upholds the values of the Southern Sun brand, however, the staff need to learn how to do this as well. The aircon in my room did not work and when I did bring it to Elangenis attention they mentioned that they would send maintenance up to fix the aircon ,however, the aircon never got fixed and I ended up having to open the windows even at night time to get air into the room which is unacceptable. The teas and coffees did not get replenished in our room as I had stayed for a few nights. I do think that for a 4 star hotel the service should be better and I do feel it has deteriorated from my previous experience. Guests should not ask to be treated properly nor should they ask for their teas and coffees in the their room to be replenished, this is a given when staying at a 4 star hotel. I think there is room for improvement.