Tài Khoản Khách
26 tháng sáu, 2024
A very brief summary as I am bored writing the same thing to the Ship and parent company, Chestnut Group, with zero response. Saturday, June 15, we (a party of 6) stayed at the Ship. Our bill came to over £1100 for one night, expensive, but OK ish. Food, room, service was just OK, no more. When sitting in the bar, post meal we were advised the bar shut at 10pm, but the web-site states 11pm. Questioned it to no avail. Shame for an annual family gathering who are all post 60 yo, so hardly a wild party. I left a review on their site mentioning this, 10pm in a hotel/inn is early particularly when their web-site says 11pm. No answer. Three further e-mails inc to Chestnut Group complaints, same response, none. Put simply, not acceptable and a poor reflection on The Ship Inn and The Chestnut Group. My complaint is primarily lack of response/communication, but the 10pm closing, if true, is 'unusual', but update the website please.
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