Dunster Castle Hotel

Disappointing on arrival as expecting a pretty hotel with hanging baskets of flowers. The hotel looked very tired & dull. Parking was good, yes the entrance is narrow but take it slow & it’s fine. Check in was quick & the gentleman was friendly. We booked a superior room including breakfast. Room was large & ok for a night but also looked tired, windows would not open & was very stuffy with poor lighting. Wardrobe door kept springing open in front of exit door. Toiletries not as advertised. Netflix did not work. No fridge in room had to use a communal fridge in a different one. Breakfast was just ok, coffee was good. Lisa was very friendly & gave us some local information which was helpful. Would we stay again or recommend - no as felt very overpriced & probably living off previous great reviews. Hotel appears to be up for sale so this may explain why sadly things have slipped. A real shame as a lovely old grade II listed building.

Incredibly helpful service I've stayed in many hotels and can't think of one where the owners went out of their way to help as much as here. At check in was greated with a very friendly host, without asking was offered a room upgrade. Extra's in the room such as a glass of sherry was a nice touch. Nothing was too much trouble and whilst breakfast was a pre-order menu, the rules were tick exactly what you want and it will be made fresh for you. When my wife woke up poorly, Lisa couldnt have done more to help, even blocking the room from other bookings incase we needed to stay. Highly recommend, we will definately be back when in the area next

Everything i have marked above. John & Lisa were excellent hosts & catered for all our needs. You could not fault breakfast. Plenty of choices. Highly recommend Dunster Castle Hotel.