Premier Inn Dundee East

Stayed here on Saturday night on a family trip up to Dundee for the weekend. You can’t really go wrong with a premier inn, this hotel was better than anticipated. Staff were very friendly and welcoming, room was excellent and spotlessly clean. Room was all set up for is coming, as we have little one cot was set up(other times we need to remind them after we arrive). Hotel was extremely quiet and we all slept very well. Hotel location was great, has a coop about a 20 second walk door to door which is ideal, plus there are loads of places to get takeaway food next to the coop as well so your spoilt for choice if you need something to eat. There is also the lovely pub next door to the hotel that you can use. Would happily stay here again on another family trip up to Dundee.

All budget hotels are the same, right? Wrong. Friendly staff. Clean rooms. Good facilities. Good location. They all make a difference, and not all have all of these. This Premier Inn (Dundee East) definitely ticks all of the boxes. Would I go back? Yes, I would.

Having stayed at this particular hotel several times in the past, we were hugely disappointed in our last stay. On arrival we noted the TV was not working properly and asked if there was another room we could move to. The staff member on duty could not have cared less and said the hotel was full although this was a lie as there were rooms available to book online of the same type. We also had no bath mat or hand towels in our room and had to request these from reception, not a huge issue but lack of attention to detail. The hotel is in a great location, nice and quiet with plenty amenities nearby, but the lack of customer care is unacceptable and we won't be returning.