Sonesta Simply Suites Atlanta Gwinnett Place

Hallway was warm and humid. Felt like a place by the beach area. Once in the room, it’s comfortable by the temperature setting on the air conditioner. Bed was soft and comfortable. Kitchen area is good, for I use the refrigerator, but not the stove because there are a lot of places to eat. As a lone traveler, it’s good enough for a place to rest your head.

There was blood spots on the wall like someone blew their bloody snotty nose and flicked it on the wall. Obviously nobody cleaned the room nor changed the sheets. Gross.

Property was ok but the toilet did not flush and was told it would be fixed and never got fixed. Telephone didn’t work either but was decent.

Uncomfortable Stay The room was spacious, but had a “smokey” odor, such as old cigarettes. The mattress needs replacing (only one good side was comfortable). The shower head needs a thorough cleaning or replacing, because there was some type of black residue, which looked much like mold. The staff was very friendly & helpful … BUT the check-in process was time consuming … needs a more electronic approach vs. manually completing and signing forms.

Need updates but overall good. This location definitely need updates. I was constantly hearing the person above me walk from 10 pm to 3 am. It was like we were in the same room. The carpets need a deep deep cleaning, the sitting chair in the room is peeling. Overall, it cosmetic updates.

Gross hotel and manager doesn't care I asked for a quiet room. On check-in I was given a first floor room. I asked him for a top floor room and he gave me a 2nd floor room a couple doors down from people smoking and underneath what sounded like a heard of elephants but this wasn't the worst of it. The room was gross and in horrible shape. Handles were falling off cabinets, appliances hadn't been wiped down, there was food dried on the silverware, there were horrible water stains on the ceiling, a public hair on the inside of the toilet seat and a drop of liquid. In the room one light bulb was burned out, the smoke detector was falling out of the ceiling, there were stains on the carpet and there were long curly black hairs on the bed. I've got straight brown hair. I was disgusted and took pics and went to ask for a new room. He didn't believe me. He didn't apologize. He went and looked at the room and said "there's nothing wrong, this is a standard room." What the???! I asked if he saw what we saw and I could show him the pics. He said no. He was really cold. He said he could give us our money back or we could look at another room. I said only if it's clean. We looked at another room. Again, not on the top floor like I asked, but mostly clean. And it has working lights, a working smoke detector and no hair in the sheets. Still, a disgusting experience and I don't have any clue how this hotel is rated so well. Multiple rooms had screens missing from windows, holes in screens and more.