The Royal Oak Duddington

Receptionist was very polite. Food was very good. Rooms complete opposites. Am in 20-30 hotels a year. That was the second worst I‘ve ever been. Very dirty and unkempt. Milliliter thick dust, in every corner spider cobwebs, 4 big spiders in the room, nothing clean and shine, soiled mattress, dirty beddings and hairs.. Carpet very dirty. Guess they have no hoover. Last cleaning months ago. No water pressure in the shower. In the morning around 7 restaurant was closed. No Chance to get a morning coffee. room: -5 stars Restaurant: +5 Service: 2 Will never go there again and will nobody give a recommendation for it

There was a revolting smell in the car park which we think was from an overflowing septic tank. On the Friday the loud music from the bar, which we could clearly hear in our room, went on until 11.13 p.m. keeping us awake. When we went down to breakfast on Saturday at 9.00 a.m. the door to the bar/restaurant was locked and we had to knock and wait to get in. We were told they did not know what time we would want breakfast and we should have been asked when we checked in which we were not. As other guests did not want breakfast until 10.00 a.m. they were not intending to open until then. (Hotel information states breakfast is from 8 a.m. on Saturdays). When we commented on the loud music the previous night, we were told the music had to stay on until all customers were gone. On the Saturday evening, we had friends join us for dinner. When they left at 9.50 p.m. we stepped outside to say goodbye to them. When we tried to return to the bar five minutes later, the staff had locked the doors behind us! (There were three customers still in the bar). We had to knock on the window to get back in. We were intending to have another drink before bed, but were told they were now closed - before 10 p .m. on a Saturday night!!

Excellent Lovely stay Hotel under new ownership and seeking to build a strong image. Great start to journey. Staff friendly and good breakfast

Lovely country side and village. Short drive to shops. Owners/Staff were kind and accommodating.

Staff need further training, booked breakfast on last day but did not get, evening bar staff on first night needs to learn about customer service.although Emma very apologetic for the mix up about breakfast

Had a fabulous stay at this great Country Pub. Staff were excellent, room perfect and food excellent. The Chef created some food food for dinner and we looked after by the great staff . I also left my watch and after a phone call he Rebecca agreed to post it on to my home address. Again great job first class service in a wonderful location.