Hampton Inn & Suites Dublin

Clean rooms with helpful staff ,pool was salt water and the location was convenient for dinner and breakfast

Quite possibly the worst customer service I have ever had. I booked online and it changed my booking from queen beds to king on my receipt. I called the hotel within the cancellation time frame to cancel. Eva Harding handled my request and said it was cancelled. She assured me when I asked again if there was anything I needed to do in my end. Then I was charged. Not once. Not twice. 4 times. I called and Eva stated she remembered me and would take care of it. She was super apologetic. I was so relieved by her honesty. I had my phone record of cancellation but I was still so relieved to speak with her. Until the manager Phil Patel got involved. She completely changed her story and stated I did not cancel. I was disgusted. She stated I simply changed my room type to queen. Which she told me that night was unavailable. The manager refused to help me and I am out a large amount of money. Where is the room confirmation was for the new room she changed me to? The email sent out? Never got it. Because it never happened. She knows I cancelled. I will NEVER BOOK AT THIS HOTEL AGAIN. I am now going through my bank and after that will be taking them to court.

We stayed for one night. We were in room 404. The room was super clean. Due to a horrible experience at a condo, I always do a thorough check of the room, beds, box springs, etc. Found the room and beds to be very clean. I would recommend this hotel.