Khách sạn W tại Dubai

We stayed at the W Hotel in Dubai — a stylish, modern 5-star property with great food (though the daily buffet was a bit repetitive). The rooms are big, fancy and beautifully designed, and we were kindly upgraded to one facing the inner Palm, which was a nice touch. However, the “all-inclusive” experience was confusing and uncomfortable. Staff frequently seemed unsure and hesitating about “all inclusive”, then benefits being sometimes not so proactively served, and we were repeatedly asked to sign receipts showing zero values — but with a tip line left open 🤨. On our first morning, we were even told to pay for water and juice because it was “before noon.” Only after speaking to the concierge was it clarified that drinks should indeed be free at any time. Additionally, the mix of loud music from both the hotel and the nearby beach club made the afternoons feel more like a party scene than a luxury resort. One evening, a walk along the beach ended abruptly when security from the neighboring “W Residences”approached us harshly, thinking we were filming — though we were just using a stargazing app. We never stepped on their property. In short: the facilities are impressive and the design is top-notch, but the experienced hospitality didn’t always feel genuine and clear or like a top priority. If you enjoy louder party and club music in the afternoon from two DJs at once, this is definitely your place to go — otherwise, it may not offer the relaxing 5-star “W”-experience you expect. But the hotel has the potential to be a perfect place to stay - just missed it on our four days. Last remark: next door is a construction site joining in on the two DJs 🤪. But this is nothing the hotel can solve.

I stayed at W Dubai hotel in Mina Al Siyahi, and while the property and rooms are nice, the staff's behavior, particularly the manager Fabio, made my experience unpleasant. I had an important flight at 6 PM and requested a late check-out until at least 3 PM to prepare comfortably. Before the manager arrived, Jasper, a staff member, mentioned that a 2 PM check-out could be possible. However, when the manager, Fabio, got involved, he denied my request and only allowed a check-out until 1 PM. He claimed the suites were fully booked, yet I checked online and found suites in the same category available for the next day. Fabio's attitude was unprofessional—he was sarcastic and dismissive, with a tone that made it seem like he was mocking my concerns. It was clear that customer service and guest satisfaction were not priorities for him or the staff. While the hotel itself is well-maintained, the poor treatment from the staff, especially Fabio, overshadowed my stay. I will not be returning to this hotel as they clearly lack basic respect and appreciation for their guests.