Tài Khoản Khách
ngày 29 tháng 10 năm 2024
"While the hotel offers comfortable beds and is generally clean, the staff and management were extremely disappointing, making the experience feel more like a hassle than a proper hotel stay in Dubai. We booked an executive suite and a canal view room, noting on *********** that we were two adults and two kids, with breakfast included. However, upon arrival, the reception informed us that breakfast was only for two adults, and I would need to pay extra for my kids. I explained that *********** listed breakfast as included for our selected rooms, but they still sent a staff member to count us and insisted—quite rudely—that I pay immediately for the kids’ breakfasts. Later, for personal reasons, I wanted to extend our stay by another night, though I had just checked out. The staff refused, saying I’d need to come down immediately to leave a deposit, which felt unnecessary. My sister was staying at the hotel for a week, which is why I was there in the first place. The receptionist overheard me inviting her and her daughter to my room and repeatedly asked for her ID, even after I clarified that she was already a hotel resident. Despite this, I received multiple intrusive calls demanding her ID, culminating in a visit to our room for further verification. Though this is a 4-star hotel, the management is poorly run. Having lived in the UAE and stayed at many hotels, I’ve never encountered such unprofessional behavior."
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