SLS Dubai Hotel & Residences

Amazing service, amazing amenities! Definitely book again

Amazing staff and management,, regards for mohamed hamdi in the front desk and Ahmad from Morocco in concierge

Nice hotel but not recommended for families Constructions beside the hoter Other than that service pool and the room are fantastic

All the staff at SLS Business Bay were so accommodating and attentive. The property is so clean and modern; very picturesque. We enjoyed Privilege pool, S Bar and Fi’lia. Thank you to GM Flavin for making sure our balcony view from the room was city view perfect. The bed is extra comfortable and the big bathtub is a special addition and was definitely utilized. Thank you to Adam who was so helpful during check in. Adam’s smile was so inviting. He’s just the man for the job at front desk check in. Keep him around. Special Thank you to Laura who was communicating with me for 2 months on room decoration for a special birthday surprise. So many other staff members that were exceptional. Thanks to Emmanuel for always keeping the guests safe and greeting us every morning and evening. We had an amazing time and will definitely recommend to our friends.

I recently stayed at the SLS Dubai Hotel & Residences, and while the location is excellent and the rooms are quite nice, my experience was significantly marred by the service, particularly the rude behavior of one staff member named Marycho. First, let's acknowledge the positives: the hotel is in a prime location, offering convenient access to Dubai's main attractions and breathtaking city views. The rooms were spacious, modern, and comfortable, with all the amenities you would expect from a luxury hotel. However, the service was a major letdown. From the moment I arrived, I felt like an inconvenience to the staff. Check-in was slow, and the front desk staff seemed disinterested in assisting guests. The standout negative experience, though, was with a staff member named Marycho. Her rude and dismissive attitude was shocking and made me feel unwelcome during my stay. When I approached her with a simple request, she was not only unhelpful but also condescending, as if I were bothering her. The lack of professionalism extended beyond just Marycho. Room service was consistently slow, and my orders were frequently incorrect. Housekeeping was inconsistent, often forgetting to restock essential items, and it seemed like the staff had little training in customer service. In conclusion, while the location and rooms at SLS Dubai Hotel & Residences are commendable, the poor service, particularly the unacceptable behavior from staff member Marycho, overshadowed these positives. I expected a much higher level of hospitality and customer service from a hotel of this caliber and would hesitate to recommend it based on my experience.

The room is quite good, the surrounding environment is also very good, and the room is very comfortable to live in.