Atlantis, the Royal

The Royal Atlantis is truly a luxurious experience. What impressed me the most was the amazing staff and management team – very professional, friendly, and always attentive. From check-in to check-out, everything was smooth. The service was top-notch, and they made me feel like royalty. Highly recommended for anyone looking for 5-star comfort with exceptional hospitality.

The hotel has excellent services and facilities.

Very happy staying

Front Desk Service Needs Improvement , particularly in terms of responsiveness and professionalism. 1. Slow Response Time When I checked in, the front desk staff, Mahmoud, took my phone number and assured me that he would notify me via WhatsApp once my room was ready. However, I never received any update. At 2:45 PM, I followed up with him but got no response. Eventually, I went to the front desk myself and checked in at exactly 3 PM. It’s possible that my room was ready earlier, but the lack of communication was unprofessional and inconvenient. 2. Lack of Professional Knowledge On 3pm , when I arrived at the front desk, I was assisted by the supervisor, Paul, as the first staff member had not responded. I was surprised to find that Paul struggled to answer some very basic questions that a front desk staff member should be able to handle with ease. This raised concerns about the training and professionalism of the hotel’s front desk team. 3. Unfriendly Service Overall, the attitude of the front desk staff felt indifferent, lacking warmth and professionalism. While the hotel facilities were impressive, the service quality did not meet expectations. I would recommend visiting for the experience, but don’t expect exceptional service from the front desk.

Its over the top luxury experience. The "It" place to be seen and heard. If you have the doll, then its an experience like non-other.

Excellent hotel; however I really would love to have entertainment programs, shows and a better pool after all. Their pools are literally for kids :)