Các đánh giá Mercure Dubai Barsha Heights Hotel Suites And Apartments

It's tricky to review this hotel as I had both pleasant and very unpleasant experiences with different things and different individuals at the hotel. So I will rate them as a single entity for practicality. When I first arrived they asked to keep my passport to scan it to their system as their system failed to scan it upon my arrival. They said they would return it to me promptly, which they did not. They kept it for two days, and when I eventually went to ask them about it, as I needed it to exchange money, they told me they could not release it until I paid a 200 AED bill for an airport transfer I asked them to schedule for me and asked them to charge to my card. I asked them to give me the passport, so I can exchange the money to give to them, they refused and insisted that I don't need the passport to exchange money. I told I was already told that by the teller at the currency exchange company, they told me that the other location they used did not require a passport. Even though I wasn't checking out that day, and they kept a 500 AED deposit already, they still would not release my passport to go get cash. I had to go to the station carrying a sleeping baby, to go get my wife to come back and pay the 200AED before they could release my passport. And when I checked out, they came and inspected the room, and Mr. Sharma who came to help me insisted on a review before checking me out. Not only was he looking over my shoulder, but he was showing me what to rate and how. He even insisted on mentioning him by name, even though I had just met him. He then inspected the room and checked me out, and after I left the room, the lady at reception then sent me a picture on a phone of the minibar fridge door with the rubber ripped off the door, and claimed that I damaged it and that they were going to have to charge a 300 AED damage fee before releasing the 500 AED deposit. At that point, they knew that my airport taxi was already waiting for me and that there was no time to go back up to my room to take a look. So, I paid the fee and left. If you do decide to stay at this hotel, please insist on them checking everything while you are there, and DO NOT check out when you are rushing to the airport. It's very unfortunate because I met some very pleasant people there.