Crowne Plaza Dubai Deira, an IHG Hotel

Các đánh giá Crowne Plaza Dubai Deira, an IHG Hotel

Crowne Plaza Dubai Deira, an IHG Hotel

Salah Al Din St - Deira, Muteena, Dubai, Emirate of Dubai, United Arab EmiratesXem thông tin khách sạn
Crowne Plaza Dubai Deira, an IHG Hotel
Crowne Plaza Dubai Deira, an IHG HotelCrowne Plaza Dubai Deira, an IHG HotelCrowne Plaza Dubai Deira, an IHG Hotel
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Chúng Tôi Khớp Giá
1 đêm

Đánh giá của khách

8/10
Rất Tốt
161 đánh giá
Đánh giá đã xác thực
Vị trí8.0
Trang thiết bị7.8
Dịch vụ7.9
Vệ sinh8.1
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Tất cả đánh giá(161)
Đánh giá tích cực(140)
Đánh giá có ảnh/video(27)
Thời gian lưu trú tuyệt vời!(26)
Bữa sáng ngon(13)
Nhân viên thân thiện(9)
Vị trí thuận tiện(9)
Dễ đi lại(8)
Gần sân bay(7)
Đánh giá tiêu cực(21)
Sayed Jawad
Phòng Tiêu Chuẩn
Lưu trú vào thg 2, 2025
Một mình
46 đánh giá
8.5/10
Rất Tốt
Đăng tải vào 4 thg 4, 2025
The lady t the reception was very helpful and gave me a good room. Check out extremely fast and easy which is a good thing about this hotel. High Probably will book again with this hotel.
Dịch
Phản Hồi Từ Khách Sạn: Dear Sayed Jawad,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can showcase our True Hospitality once again. Warm regards, Rona EleazarGuest Service Manager
ASIF ABDUL RAHIMAN
Phòng Deluxe
Lưu trú vào thg 7, 2024
Người đi công tác
21 đánh giá
3.0/10
Đăng tải vào 2 thg 8, 2024
Very rude staff,breakfast very bad,AC not working,shower gel and shampoo zero,house keeping people no responsibility
Dịch
6/20
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Rona Eleazar Guest Service Manager
Tài Khoản Khách
Phòng tiêu chuẩn cỡ King có thiết kế cho khách khuyết tật
Lưu trú vào thg 9, 2024
Vợ chồng
2 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 3 thg 12, 2024
Very nice place to stay in. Hope i could visit Dubai again and would love to stay here.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear that you had a great experience during your stay with us. It would be a pleasure to welcome you back the next time you visit Dubai. We look forward to hosting you again and making your stay even more enjoyable.we hope to see you again soon!Best regards,Rona EleazarGuest Service Manager
Memory Hall
Phòng Giường King Tiêu Chuẩn
Lưu trú vào thg 6, 2024
Khác
136 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 13 thg 7, 2024
Checked in by attentive receptionist Kevi, the hotel is old but not in a bad way. Mainly because it was cladded purposefully with natural stones: Marble, Granite, and Quartzite. You will see Hard Granite skillfully curved on top of a Battub.
Dịch
Phản Hồi Từ Khách Sạn: Dear Honest Tea,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Rona EleazarGuest Service Manager
Tài Khoản Khách
Phòng Tiêu Chuẩn Có Giường Cỡ King Với Quyền Sử Dụng Lounge
Lưu trú vào thg 10, 2024
Người đi công tác
3 đánh giá
7.0/10
Đăng tải vào 28 thg 11, 2024
Staff are very welcoming and good..Housekeeping service was very poor..But overall service was good
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for sharing your feedback! We're thrilled to hear that our staff made a positive impression and that you found our service overall to be good. We apologize for the housekeeping experience not meeting your expectations and will definitely look into ways to improve in that area. Your comments are valuable to us, and we hope to welcome you back soon with an even better experience!Warm Regards,Rona EleazarGuest Service Manager
Tài Khoản Khách
Phòng Tiêu Chuẩn Có Giường Cỡ King Với Quyền Sử Dụng Lounge
Lưu trú vào thg 10, 2024
Vợ chồng
2 đánh giá
2.0/10
Đăng tải vào 8 thg 11, 2024
I think it’s the worst hotel which I have stayed. This hotel don’t have respect for customer. These rooke are so mean that even at 10pm in the night also they can’t give you the room. They will compel you to take twin bed room and if you will not take them they will ask you to take your money back or talk to your agent. I have booked king bed room and still they told me that they only have twin bed room either I can take it or leave hotel. When I shouted on them and told them I will complain about this to police then only they gave me king bed room. They have room of every category but they want to sell their twin bed category first. They almost wasted my one and half hour and give me rooms that were not even cleaned. I think it’s a shame for TRIP.COM that have this kind of hotel on their portal. I request all people please don’t stay in this hotel.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We deeply regret that your experience did not meet your expectations or the standard of service we strive to provide.We understand your frustration regarding the room situation. We want to assure you that this is not typical of our hotel, and we take your concerns seriously. The miscommunication about your room type and the delay in providing a clean room is something we will investigate further to ensure it does not happen again in the future.We sincerely apologize if our staff's behavior made you feel disrespected. This is certainly not the level of hospitality we aim to deliver. Your feedback will be shared with our team to improve both our service and communication with guests.As for your booking, we do try to accommodate guests’ preferences as much as possible, but occasionally, due to availability, we may need to offer alternatives. We understand this should have been handled better, and we will work to ensure a smoother process for future guests.We value the feedback of all our guests, and we take this as an opportunity to improve. Again, we apologize for the frustration and inconvenience caused during your stay, and we hope you will reconsider staying with us in the future.Warm Regards,Rona EleazarGuest Service Manager
Amit Patni
Phòng Deluxe
Lưu trú vào thg 8, 2024
Người đi công tác
87 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 18 thg 9, 2024
Beautiful place to stay with a great location, clean room and friendly staff. Will book again soon!
Dịch
Phản Hồi Từ Khách Sạn: Dear Aileen Mandasoc,Thank you for the excellent rating & feedback about your most recent visit at Crowne Plaza Dubai Deira. We are so glad to see that you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the near future, where we can have the opportunity to showcase our True Hospitality once again. Warm regards, Rona EleazarGuest Service Manager
Tài Khoản Khách
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 1, 2024
Vợ chồng
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 20 thg 2, 2024
The staff of the Crowne Hotel are very friendly polite and courteous. The manager at Spice Island restaurant, Ivie, is vey nice. My comment - the rooms need renovation, specially the toilet/shower room. Bed skirt needs to be washed. Carpet need to be shampooed. There are lots os small ants.
Dịch
6/9
Phản Hồi Từ Khách Sạn: Dear sir, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Front Office Manager
Tài Khoản Khách
Phòng Tiêu Chuẩn
Lưu trú vào thg 7, 2024
Gia đình
2 đánh giá
4.0/10
Đăng tải vào 4 thg 8, 2024
Very bad service from checking in to the check out. Reception staff are very poor. Whole lobby without the a/c Room a/c didn’t this is not a 5 star hotel . I will give 2.5 star Thanks god I only had to stay 1 day.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Rona Eleazar Guest Service Manager
Cyberknight Technologies FZ-LLC
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 5, 2024
Vợ chồng
33 đánh giá
6.5/10
Đăng tải vào 1 thg 8, 2024
Hotel took too long to check us in. I have waited for 2hrs before they found my booking. Disappointing.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated, and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Rona Eleazar Guest Service Manager
Alea Laygo
Phòng Premium
Lưu trú vào thg 11, 2023
Gia đình
28 đánh giá
10.0/10
Nổi Bật
Đăng tải vào 31 thg 12, 2023
We had a great time in this hotel. It is very spacious, accessible and staffs are helpful. I will definitely recommend it to friends
Dịch
Phản Hồi Từ Khách Sạn: Dear sir, Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards, Salaheldin Mohamed Front Office Manager
Tài Khoản Khách
Phòng tiêu chuẩn cỡ King có thiết kế cho khách khuyết tật
Lưu trú vào thg 10, 2024
Vợ chồng
1 đánh giá
9.5/10
Đáng Kinh Ngạc
Đăng tải vào 15 thg 1, 2025
We had a nice stay,Good location and good service too.
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We will also convey your constructive feedback to the management, and we hope you will give us a chance to serve you again. Warm Regards,Rona EleazarGuest Service Manager
Hakim
Phòng Deluxe
Lưu trú vào thg 2, 2025
Gia đình
17 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 24 thg 4, 2025
Good location near the airport
Dịch
Phản Hồi Từ Khách Sạn: Dear Hakim,Thank you so much for taking the time to review us. We are delighted to hear that you enjoyed your stay at the hotel. We hope you will give us a chance to serve you again. Warm Regards,Rona EleazarGuest Service Manager
Irshad
Phòng Deluxe
Lưu trú vào thg 7, 2024
Người đi công tác
2 đánh giá
8.0/10
Rất Tốt
Đăng tải vào 16 thg 8, 2024
Everything was perfect , cleaning and service was little bad
Dịch
Phản Hồi Từ Khách Sạn: Dear Valued Guest,Thank you so much for taking the time to review us. We are delighted to know that you enjoyed the experience in the hotel. We hope you will give us a chance to serve you again. Warm Regards,Rona EleazarGuest Service Manager
Tài Khoản Khách
Phòng Deluxe có 2 Giường Đôi
Lưu trú vào thg 3, 2024
Người đi công tác
7 đánh giá
4.0/10
Đăng tải vào 26 thg 4, 2024
Very bad location and old furniture need renovation Don’t expect 5 star hotels standard
Dịch
Phản Hồi Từ Khách Sạn: Dear sir, Thank you for taking the time to rate your experience at Crowne Plaza Dubai-Deira. We are really sorry for the inconvenience that you had during your stay with us. Your feedback is highly appreciated and this is already raised to the respective head of departments to have this rectified. Please rest assured that all the valid points you'd raised in your review have already been discussed and we are taking the necessary steps to enhance any particular area of improvement. I hope you still give us a chance to change your negative impression about our property. We are looking forward to having you again as a guest in our hotel. Sincerely, Salaheldin Mohamed Guest Relation Manager