Jumeirah Beach Hotel Dubai

It was good for families who wanted to stay resort near beach, calm and breakfast was so good

Our first time at this resort. Very family friendly, kids club was one of the best I've seen. It was a bit too crowded for our liking, that's just our preference, not saying that its bad by any means. Some of the service maybe a bit slow, like asking for ice, bell boy, front desk, but only because of the amount of people there, the service was good. Good new clean rooms.

From the first arrival to leaving after 8 days the experience and service was extremely high and that is why this was our 5th time of staying at hotel. Well looked after and the club poolside section was very relaxing.

Breakfast: Super terrible service, unfriendly to Chinese guests. only this hotel i have this strong feeling, we have checked in to Atlantis palm, St Regis Abu dhabi during this vacation and everything was perfect!! For Jumeirah Beach Hotel, most of the staff in the breakfast area are not friendly, with no smile, and I felt like being bullied by the service peoples. You can see a few tables around are available, but she keeps guiding us to the last section of table area, which is very few people, and there is no one assistant. Even the table is not yet well cleaned when she guided us to. My kids are sitting there. She didn't say anything but directly sprayed the cleaning liquid over my kid's head. And she asked me what i would like to order to drink when she is wiping. It is unprofessional and unrespect to try to take an order when you are not focused on your customers. I am wondering why this 5 star hotel can offer this service specially wondering this unprofessional assistant lady. Is there something wrong with you?? I ordered 2 glasses of milk for my kids. They sent me 2 small milk jars , but we didn't order tea?! So what is this for?! And I try to ask someone to change. However, over 15 minutes, there was no one answering, i am pitty sure they both see i am asking for assistance !!!!!! Buggies service: When we ask for the buggie, the guy standing there tells us to walk as it's very near ?! Haha, that's so funny! everybody keeps faking us like a fool. You prepare this service and when I come though , you ask me to walk. what do you mean?! What a ******* experience ever! I will never recommend this hotel to any Chinese/Asian face people!! Never waste your money to someone who dont care for your stay! Message to Jumeirah Beach Hotel : If you are not ready to open for Chinese people, please close your reservation ! don't try to accept our money then give me this ******* service! It is terrible that I pay money to let me be bullied 😔 Otherwise , please send your service peoples for proper service training.

Good location, nice facilities, lovely room view and kind and polite stuff.

very good location , right on the beach Best service ever experianced