Comfort Inn & Suites Dothan East

Property was good. Just the front desk clerk was rude and always on her phone. Felt like she didn’t want to assist myself. Her customer service was terrible.

Front Desk Customer Service is so poor. Women’s demeanor was not friendly at all. I spend over $1,500 to stay and because of front desk’s poor service I was hesitant to ask for anything to include tissue. I got my own. Upon checking out I had to wait because she was on her personal phone on speakers! 5 minutes passed I had to approach and say “Can I check out?” Please work on your front desk. Demeanor, professionalism and customer service for all people. Women in laundry side, and room service were more polite and friendly.

The front desk staff were friendly. The breakfast was good. The room was terrible. There was something splashed all over the wall adjacent to the bed. There was an old toothpick lying on the bathroom counter which tells me they had not been cleaned or wiped down. After showering, I was barefoot while getting dressed. I didn't realize it then but when I pulled my shoes off later that day the bottoms of my feet were black. I wish I could post pictures I took.

Outlets were not working a bit outdated, with no usb charging ports int he room. IT is convenient for my travel and clean.

Next room me had music very laud at night. It Woke me up couple times !!

Close to my work place. But the rate is higher than average

Amazing polite staff. Comfortable beds. Good breakfast. Overall vreat stay.

Customer service could be better. They just give you your card and don’t say anything else. Didn’t know we had to reactivate card for second day. Front desk is talking on personal phone, stood there waiting to check out and the lady wouldn’t acknowledge me.

We will not be staying here again. First strike was that we were given a handicap accessible room even though that was not requested. Not that big of a deal but it got cumulative after that. The tile floor in the entry and bathroom was coated with a slick, slippery film. We didn't feel comfortable showering in the room due to the grungy, dirty shower. There were surfaces that looked like they hadn't been dusted in months. The final strike though had to be the empty envelope we found when we got there that had a hand written request for a tip written on it! Are you kidding?? I have never stayed somewhere that cleaning staff requested a tip. Especially when the room was lacking in cleaning/upkeep