Hyatt Regency Dongguan

Reception is not helpful

good location and nearby the lake which makes our trip very comfortable with lake view scene. Only the breakfast temp staff is not well trained.

I will start with positive: service is always excellent in this hotel, everyone who works there do their best to help and arrange guest’s needs. We loved the choices of restaurants, food was excellent, cocktails at the bar were delicious, spa area with sauna and swimming pool was great and clean. Garden and green area around beautiful. Negative: in our room the shower was not very clean, large ball or black hair was stuck on the wall of shower. When we got our room service order, ripped off leg of cockroach was laying on the tray next to the plate of food. We asked for an extra bed for our son, they brought a bed that was more a torture device, the wire spirals from the mattress was coming up and digging into the back when laying on this torture bed. My son could not sleep on that bed, no one could. And we ended up sleeping on one bed 3 people, it was not comfortable at all. Another thing, we have noticed that guests at the pool are allowed to spit into the main pool water. One guy rinsed his mouth and gargled and spit that water in the pool where people are swimming. It absolutely disgusting. It need to be forbidden to do in public pools.