Hyatt Regency Dongguan

Not much option in the area. Staffs are helpful and welcoming. If you are foreign speakers, they try their best to help you. Breakfast is so so.. coffee is no no

I will start with positive: service is always excellent in this hotel, everyone who works there do their best to help and arrange guest’s needs. We loved the choices of restaurants, food was excellent, cocktails at the bar were delicious, spa area with sauna and swimming pool was great and clean. Garden and green area around beautiful. Negative: in our room the shower was not very clean, large ball or black hair was stuck on the wall of shower. When we got our room service order, ripped off leg of cockroach was laying on the tray next to the plate of food. We asked for an extra bed for our son, they brought a bed that was more a torture device, the wire spirals from the mattress was coming up and digging into the back when laying on this torture bed. My son could not sleep on that bed, no one could. And we ended up sleeping on one bed 3 people, it was not comfortable at all. Another thing, we have noticed that guests at the pool are allowed to spit into the main pool water. One guy rinsed his mouth and gargled and spit that water in the pool where people are swimming. It absolutely disgusting. It need to be forbidden to do in public pools.

Great hotel with great food restaurants room. Customer service is excellent always helpful and friendly. Steak restaurant very nice food.

Great weekend getaway. Lake view room has a large tub my daughter made good use of. We used the indoor pool, ate dinner at the Copper grill, breakfast buffet and lunch at the Chinese restaurant. Top notch hotel!

After needing changes to my booking, the staff were very helpful and made it as easy as it could have been. Amazing hotel with amazing facilities and friendly staff. I will definitely be booking again in the future.

The place is heavenly and the services are so amazing. Had the greatest day ever