Banyan Tree Dongguan Songshan Lake

The hotel is so new, relaxing and well established in the lake area. I really appreciate the assistance of Corina during my stay. She was helpful and very attentive to our needs. Our family had a good time thanks to her. We will surely visit the hotel again in the future.

New hotel in 2024 . Room was spacious and nice view . Quiet location can walked to the lake easily. Big bath tub in balcony . Really enjoyed. The Chinese restaurant food was so good , must try . The staff service was excellent specially Ms Lyne Zhu , very helpful and friendly. Thank you .

This is the first time I stay at your hotel. All of their staff were of very good attitude. However, I was somewhat disappointed with the room standard! The safe inside the room was not working and after reporting, 2 rounds of staff needed to be sent to sort that out! It appeared that the safe of the room was not managed at all during room service; which is a surprise for a such a high standard hotel! Another disappointment is the refrigerator; which was locked for unknown reasons! Despite being told that soft drinks inside it were free of charge; the refrigerator was locked with all the alcoholic drinks inside! Eventually, the room mate came to unlock it and said it was a misunderstanding of their staff! Nevertheless, the environment and facilities are of a very high standard; in particular the gym & indoor pool. Also, the breakfast was exceptionally good.