Premier Inn Doncaster (Lakeside)

On arrival at check-in we were greeted with a warm friendly welcome from a very polite receptionist. We were fortunate to be given a ground floor room 404 and was able to park car outside our window. Our room was warm, very clean good shower everything we needed. Will definitely return.

On arrival at Reception @15.20hrs 24/01/2025, two lady Receptionists on the desk, one was dealing with a customer, the other was just gazing at her laptop totally ignoring me, I felt I was invisible! No acknowledgement of my presence whatsoever. I suggest this person is given some customer service training. I believe I was waiting around 7-10 minutes to register my arrival. No apology for the delay was forthcoming, possibly because the ONLY customer serving receptionist didn't want to embarrass her colleague?? The first room I was offered had to be rejected (Room 407), due to the chair having the most uninviting stain on the seat base cushion. It was so huge, I could not believe why the chair had not been removed from the room and replaced with an acceptable one. The second room was completely fine (Room 408) These rooms were in the annex. On a positive note. The Annex room was quiet and warm. The Beefeater next door gave excellent service from start to finish. The greeter at the entrance door to the waitress and the bar staff all very friendly and efficient. Food served was excellent, drinks great choice. One of the best I have been too. Finally would I choose this Premier Inn in the future should I need too?, the answer would be yes, great location, plenty of free parking space (at the time and date of my visit). I only hope that my concerns would be addressed and that it was only a ‘one off’, not to be repeated again.

Fantastic service from Allen in beefeater great job breakfast chef food perfect everytime ❤️We will be back soon thanks premier inn 1st Class …………….🤩🥸Also not forgetting the one they call Nuts 🥜 she was a superstar aswell see you all very Soon

We had a fantastic stay at this premier inn. staff were lovely and the room was clean. we booked it as we wanted to a break away from the kids. Lake not too far from the hotel and food outlets near by. the only down side was you can't open the bedroom window

Appauling room, not fit for a family. Edges of the vanity mirror was chipped and sharp, springs sticking out of the futon bed, the bedding had holes in, and had been used and not changed- had a head mark on the pillow and marks on the sheets. The double bed had bowed massively in the middle so a restless night. Cleanliness of the room was very poor- fresh tooth paste all over the sink. The desk was about to collapse and shook horrendously. We have used Doncaster before but this time was shock g, with no maintenance and no cleanliness. We raised the issues with reception to then be told they couldn’t move us room as they was full, but offered a room clean in an “hour or so” But sadly not good enough when it was gone 8pm and with a baby to put to bed , we therefore was given fresh bedding to make it ourselves…. Extremely disappointing stay

Natalie was amazing and looked after us so well. Would recommend and would come back. She was really down to earth and easy to communicate with. She made extra attention to our children which made a difference. Will always come back again and hopefully get served by Natalie.