Tài Khoản Khách
ngày 3 tháng 2 năm 2025
I rated 1 because there is no zero rating. I stayed with my family for four nights at Al Mansour Park Inn Hotel in Doha, Qatar, and it was the worst hotel experience we’ve ever had. The hotel was dirty, with a strong cigarette smell in the lobby and a musty, humid odor in the hallways. The carpets were filthy and smelly, and the bed linens were stained, un-ironed, and clearly not properly cleaned. There was no internet in our room for the entire stay, and our cleaning requests were ignored three times over two days until we threatened to report the hotel to the Ministry of Tourism. The reception staff were unfriendly, never smiled, and looked constantly angry. When we asked to speak to the manager, we were told he was on leave with no deputy manager in place. The staff communicated unprofessionally via WhatsApp and lacked proper hotel management software to track and manage guest requests, leading to poor coordination and delayed responses. The hotel felt completely unsafe, as anyone—including drunk men from the ground-floor nightclub and rooftop bar—could freely access the lifts and reach guest floors. This was extremely concerning since families and children were staying in the hotel. The nightclub and bar were noisy until 2 a.m. every night, adding to the discomfort. We even experienced a frightening incident when a drunk man opened our car door where my son was sitting; he was speaking a language we couldn’t understand, and the situation left us shaken. The hotel’s unprofessionalism, poor hygiene, lack of security, and overall hostile environment made our stay miserable. The only positive note was the friendly and helpful parking staff. We had no choice but to stay here due to exhaustion from a 12-hour drive and a lack of available alternatives, but I will never return back to this hotel, and I will never recommend this hotel to anyone. This review only applies to this terrible hotel—Qatar has many other hotels that offer much better experiences, though at different rates.
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