Al Najada Doha Hotel by Tivoli

We have stayed at this hotel almost every year either as Doha being our destination or a break point for onwards travel or return and all our experiences have been the best to say the least. However, as some say it takes one bad experience and all good ones get suppressed very quick. This stay, our first impression at the checkin left a bad taste to the experience. The hotel policy is that checkin is at 3pm and we know that from previous experience and booking details, however previously the staff were very polite in saying the room was wasn’t ready or they can check us in but a little later and on some occasions we were given a room early, however this time we were bluntly told checkin is at 3pm and to come back then. Baggage can be held. The checkin staff was either overwhelmed with work or angry about something but he did not show professionalism. He was getting upset with another staff member and was bluntly rude. Dashed off in the back telling another staff to stay in the front. We left our baggage and came back at 1.30pm with another staff at checkin and was allocated a room straight away and infect got an upgrade. I made the comment that I wish she was there earlier with him standing next to her. His reaction was, ‘sorry to keep you waiting’. I don’t think that was genuinely said as he had no sincerity in it and straight away start d chatting to some ladies that were on the counter. Room was good but we got a joining room and I don’t like those rooms as you can almost hear everything from the other room as the door is the only barrier. As the stay was for 2 nights, I wasn’t going to create any fuse. The amenities in the room like soap, shower gel etc is still in small pack, so if you and your partner have a shower once, you’ll have to call to get another set or buy some yourselves. I would have expected better. Bed and pillows comfortable. A/C was quiet but it seemed to go into power saving mode in the middle of the night as you would wake up hot and sweaty but after a couple of minutes it would cool up again. Breakfast was booked as part of the booking and as usual, it was very well catered. Lots of variety and good quality. Staff were excellent and did everything to impress. Overall, location is excellent and rooms are nice but starting to show it’s age. Would I return, maybe. There was a time I could say definitely and would recommend the hotel eyes closed but this experience has led to think that I should try other hotels in the vicinity as I feel the quality would or could be better. Other staff such as bell boys and coffee staff at checkin were excellent and very helpful. I wish I had a better checkin experience.

The location is great but the staffs were not well trained. The payment has been made during my check in and the receptionist was asking again during my check out.

Great place

Special thanks to all staff , amazing location, and the room was in Kings Style.

Lovely room overlooking the courtyard and corniche. Warm service and great location. Breakfast was decent.

great location near to the Souq Waqif, friendly staff, very clean room