Green Pastures - A Hill Country Resort

Hotel Green Pastures was a terrible experience. The rooms were dirty, bathrooms were unhygienic, and everything felt poorly maintained. They make big promises online but deliver nothing. I would never stay here again and advise others to avoid this place completely.

⭐ hardly Terrible experience – not worth ₹50,000! We booked Green Pastures Kodaikanal by Hill Country for a group stay, expecting a premium experience, but it was a disaster from the moment we checked in. The rooms we were given looked nothing like the pictures shown online — the actual condition was outdated, small, and dirty. Absolutely none of our group members liked the rooms, and after much frustration, we were forced to change hotels just a few hours into the trip, losing the entire ₹50,000 booking. The room quality is extremely poor – tiny, with worn-out furniture, beds that feel like hospital cots, and bathrooms that were below 2-star standards. This property seriously lacks professionalism and maintenance. Think twice before booking – this place is not what it claims to be.

Terrible Hotel / Resort with Just A picturesque Location Staff is Terrible, Non - co-operative , un- professional, and haven't been Learned or trained about Hospitality in Life. I have went their with Two Nights Booking but left Hotel with-in Span of 18 Hours. Points - Property is not maintained properly, No cleanliness around the Buildings, Rooms, Lobby, Restaurants. Completely Non Operational Bar. They nothing like Bar inside the property They have nothing Like Gym / Wellness center / or spa ( though it is mentioned on website) don't get misguided by it, Spa is closed after Covid Lockdown - As said by Mr Ashwin ( Receptionist) Terrible Staff - Asking wifi password and i'd from Receptionist Mr ashwin is as compared to Asking his Kidney for donation. No Bell Boy / Staff to support for luggage. Heavy shortage of Staff Rooms are not clean and not worth to pay at any of the category, Bathrooms are not maintained, Showers oth working Properly, Geysers are just for show - not working. NO DRINKING WATER SUPPLY FROM RESORT. Terrible Restaurant - Highly Shortage of Staff, Not well trained and completely Non Professional staff with No Mamager to take Care, Have to wait 40 Mins to Simple Ghee Dosa also, Food is very much Average. Very islotaed type location of property This is Just the rooms and stay - Not a Resort, not worthy to pay, I did this Biggest mistake

Great outdoors with below average rooms with worse service quality. Could be with the room type I went with. But there was nothing premium with the room as the name suggests. Be really careful while booking. Ask for 1st floor rooms and ask what view you would get from your balcony, of your room comes with one - get it in writing if you can. I specifically asked for Premium suite with valley view and all I got was a balcony with a view of an adjacent tree. Haggled with the Mr. Shanmugam at the check in desk and with Mr. Alwin but all they tried to resolve the issue was to upsell a luxury suite. I didn't have much hope with the level of "luxury" I would get from it, so refused the offer. Guests would be willing to upgrade when they are satisfied with they get and would like to shell out more money for a more premium experience. They shouldn't be forced to spend more just because you couldn't deliver what you promised to. Customer service 101. Staffs, it seems, are trained to say no to every ask from the guests, and they do it indifferently. Train your staffs one or two about customer service. Many instances that brought me unpleasant experience. 1. My room heater was not functioning at its first run, and they replaced it with another one with a load of gyaan on how to use it. It took me by surprise when they asked me to always use it as warmer. Why would I spend this much and use a sub-par faulty heating system as a warmer? Do you expect me and my family to shiver in the night? 2. Entrance door doesn't latch on properly and you have to slam it really hard. Called the house keeping and they educated me how push button door handle work Yada Yada but didn't really solve the issue. A cheap travelers lodge has a better door. 3. Peak of it all, I asked for a room change and the person at the check in desk made me wait down the hallway and disappeared. Had to chase him down to have him show me the rooms. 4. Staffs were ridiculing about another guest in front of me. I'm sure they would have done the same about me when I was around. 5. Total lack of coordination and ownership among the staffs especially during check in process. They were in a confusion with where I needed to park and finally had to walk long way from the parking lot to my room. I don't mind walking but the bellboy asked me to carry one of my luggages to the suite. Why don't you get another personnel if there are too many luggage? Guests are arriving at your place after a long tiresome travel. Treat them tender. They are paying you up for these kind of niceties. I have never seen such a rough check in process in any resort. 6. During check out, I made a simple request to a bell boy to ask my family waiting at the car parking to come to the reception area and relax there, while I finish the checkout process. No brownie points for the guess. He didn't. They were still waiting when I returned and he was just standing there. When I asked him, he said he was busy with transferring luggage

Horrible management. Full of lies. Don’t book deluxe cottage- it is one that is in a corner of the property facing the fence. Completely money minded and no hospitality whatsoever. Poor thing that this wonderful property is with such owners. Korangu and poomalai story.

The environment of this hotel is simply amazing. It is surrounded by green views and the cold weather makes it nice. However, the downside are poor customer services (had to find somebody for some time for us to check in, had to climb stairs to reach our room yet nobody was there to help us bring the luggage to our room and we had to pull it ourselves), wifi is available only at the reception area and breakfast hall, etc.