Crystal Resort Dickwella

FRAUD Alert!! FRAUD alert!! We have checked in the hotel for 1 day on Jan 31, 2024 with our family of 10 peoples (including 6 with age of more than 60 years) expecting a decent hotel considering it is a beach view hotel. However the experience in the hotel was pathetic. The rooms were not ready for check in till 2:30pn (against checkin time of 1pm). They provided the wifi late at 9pm after repeated request since checkin time. Since we all are vegetarian, we asked them during checking in to provide just vegetables sandwhichs and they agreed to provide the same. However in the Breakfast, they provided toasted bread, butter in bowls, sliced tomato and slice cucumber in the plates and they asked us to prepare the sandwich by ourself. They didnt give the list of items they have provided in the room. However, during check out, they made us to count each cups, glasses, towels, charging plugs, etc in all out rooms. They falsely claims that 1 charging plug and 1 bath Mat is missing in the room for which they asked us to pay Rs 5,000 (not ready for giving bill for this). Just to be informed we were staying their 1 execustive suites (best in claas of their hotel) and 3 family rooms. They illegally blocked our ways. While calling the police, they tried to threatened us. But ultimately they have to allow to go. They wasted our 2 hours during check out and it was completely a mental harassment. They intentionally do all these to earn extra money. Please do not visit this hotel. They are playing fraud. Please keep yourself away from this hotel. Interesting fact: Hotel is completely managed by 3 boys only. They are they only receptionist, they only cook food, they are bell boys, they were only serving breakfast, they are house keeping persons as well. They do everything so just imagine they quality of service. I hope this never happen with anyone so please be careful.

This hotel is a hot mess! Can’t believe how the more basic things are missing and how the staff is unprofessional and lost. We had to stay two nights for work in Hiriketyia and we booked at Crystal cause we were in a hurry to find an accommodation. The first impression from outside was of a proper resort so we payed straight away the two nights. What a mistake. I don’t even know where to begin. They don’t clean the room because - according to the person at the reception- they only have one copy of the key per room (!!!) and as we left in the morning of course they happily avoided to tide up our room. The “staff” consists of 3 young boys that are completely clueless, don’t speak English and look like they were randomly hired the day before with no instructions. The place is alarmingly ran down and quite dirty. No towels were provided and we had to ask them multiple times (using a translator on our phones) until they brought us two miserable old cloths that probably were towels in the previous century. They provide a kettle in the sadly decorated room but no coffee sachets present so you can eventually enjoy a nice cup of warm water when you wake up. Or if you feel more adventurous why not us one of the old and filthy tea bags that the property magnanimously put 20 years ago beside the kettle. Clearly the owner of this so-called hotel doesn’t give a s***t about his property but instructed the staff to take promptly in advance the payments. The “staff” works from 9am to 9pm and the rest of the time this big dinosaur of a building is left to a security gentleman that has no clue either. Bonus info: have fun reading the multiple broken English signs, menus and guest information around the property. Not even the effort of printing something in a correct grammar or at least that can be readable. If it wasn’t for the money we payed I would have left after 30 seconds.

We had a great time here staying for 25 nights. The food is reasonably priced and the rooms were cleaned whenever we asked rasanga the manager. The rooms have a kettle and a fridge for keeping the beers cold. The hotel does not have a license for alcohol but we turned that to our advantage by buying lion beer in the super market for 210 Sri Lankan rupees (75p). There is a bar across the road and the bar staff are friendly and helpful. Dillipi at the bar arranged our taxi back to the airport and he got up at 06.00 to make sure the driver was there on time. The pool was great and we sat there most days but if you wanted a swim in the sea you just crossed the road and you were on the beach which is 2 km long. There were shacks on the beach selling food and you can rent a bed for 300 rupees. The beers were 500 rupees and the food more expensive here. The best value for whole fish was in a small restaurant by the monkey beach hotel it is down a little lane just a little further up from the bar across the road. The fish I had here was a quarter of the price to what we paid on the beach. It's worth finding at we dined here several times. The only down side was no mattresses on the sunbed and also the water they served with your meal was not cold , they should keep it in the fridge or put ice cubes in. We took a little ice cube tray so that when we were sitting on the balcony with our gin and tonics we had ice cubes. We took a knife to peel and cut mangoes and papaya which we stored in the fridge in a sandwich box bought downtown. All in all a great place to stay