Novotel Dijon Sud

Dans l’ensemble réponse en à nos attentes

Disappointing, disorganised. Booked a classic double and was given a double with disabled bathroom. We always stay with Novotel but sadly this is nothing like any other Novotel. Poor food, expensive and highly disappointing. The food was inedible at dinner last night.Dirty bins overflowing, dirty doors with sticky fingerprints at the entrance and doors to the terrace. The only saving gar e was that he manager gave us 5000 Accor rewards as compensation.

Reserved through the Accor web site as a Platinum member. The property advertises its rooms as available from 12:00. We were asked to wait for half an hour when we tried to check in at 15:00, as no rooms were available. The rooms are basic and the airconditioning struggled when outside temperatures were 30 degrees. On the second night of our 3 night stay, sewerage or waste water from the room above flowed through the roof of our bathroom with us having to endure the fowlest of smells for the night. We were moved to an adjacent room on the next morning with no apologies being offered by the staff. By the next night we can still smell wafts of the same foul smell coming into our new room through the air conditioning. As a long-term loyal Accor customer, I can report that this property is a total disappointment. The worst experience in many good years with Accor.

Arrived to staff at reception that were more bothered about talking to each other then checking people in. Told while checking in that the restaurant was fully booked and no chance of a meal near by. We travelled into Dijon and had a lovely meal....... Room was dirty and the air con was awful. Only one light worked in our room but no one to talk to about this when we got back after eating out.

Unacceptable! The hotel does not have an elevator, nor staff to help with luggage; the bed is 30 centimeters from the wall, even though the room is large; every evening it was necessary to reactivate the electronic card to access the room; the lamp on the desk has no switch; the shower is in the tub with uncomfortable and slippery access; it is very far from the center and therefore not recommended for tourists. Inacceptable! L'hôtel ne dispose pas d'ascenseur, ni de personnel pour vous aider à porter vos bagages ; le lit est à 30 centimètres du mur, même si la pièce est grande ; chaque soir il fallait réactiver la carte électronique pour accéder à la chambre ; la lampe sur le bureau n'a pas d'interrupteur ; la douche est dans la baignoire avec un accès inconfortable et glissant ; il est très loin du centre et donc déconseillé aux touristes. Inaccettabile! L' albergo non ha l' ascensore, né personale che aiuti con i bagagli; il letto è a 30 centimetri dal muro, nonostante la camera sia ampia; ogni sera è stato necessario riattivare la scheda elettronica per accedere alla camera; la lampada sulla scrivania non ha l'interruttore; la doccia è nella vasca con accesso scomodo e scivoloso; è molto lontano dal centro e quindi sconsigliato ai turisti.

The reception and rooms were fine but we have just had possibly one of the worst meals ever. Truly shocking good for France. Hardly any service, we think the waitress was cooking the meals or microwaving them. Such a shame as this hotel has been fine in the past.

Stayed en route from Provence to Calais with my mother and teenage kids. Check in was quick and friendly, although on opening our door we found someone else already in our room ….I did a bit of a double take when I saw cases and clothes hanging on chairs etc but this was quickly sorted out by the reception team and we were given another room a couple of doors down. The kids swam in the pool while we had a G&T on the terrace. We’d booked half board so had dinner in the hotel which was a buffet service. I had not been looking forward to this as last year the food was not great but this year there was a huge improvement both in what was on offer and the quality of the team. The desserts were very nice indeed. Our waiter was really helpful regarding drinks choices and was happy to chat football with my sons. We had a good night’s sleep followed by a buffet breakfast with again a lot of choice. Parking is free and there’s plenty of it and the hotel is next to a petrol station and 2 mins from an E Leclerc hypermarket - although on this occasion it was closed as it was a bank holiday (15th August). I am sure we’ll be back on our next trip to France.

Not very clean, not very good, staff very rude. Parking is on site and reasonably good. Should get a welcome drink as a gold member, no drink was provided and staff ignored me when I stood at the desk waiting to ask if I would be provided with a drink. After about three minutes I said excuse me please and the staff member replied I am busy you can wait. I didn’t wait, I left Will not be returning

Very good customer service team at arrival. Also we liked breakfast and in general the child friendly setting.