Unicornbud
1 tháng một, 2024
Family of four stayed for 10 nights over Christmas. Check in experience was functional but a little confusing as we had booked all inclusive so wasn’t expecting to have to make a choice on whether wanted to eat lunch today or breakfast on our last day etc… no other information provided in relation to what’s included in the all inclusive where any of the amenities were or even that we needed all inclusive bands??!! (Only found this out at the restaurant after giving them our room number) Shown to the room by the concierge who was super insightful and plugged in the gaps that reception failed to mention. We were quite surprised that the all inclusive wasn’t exactly that, it was full of additional terms and conditions, such as “only one cup of ice cream per child under the age of 5 per day, any additional toppings like sprinkles will be charged”!!! They actually had the nerve to refuse a small Cup of ice cream with one tiny scoop of ice cream to my 12 year old???!!! Oh and best to mention you only have a choice of 3 flavours from the fridge everything else is charged for! It’s the principle that infuriated me as for a hotel the size of this and they were that tight about something as small as this?! Back to the room, we were upgraded to the superior which has a sofa and additional space for suitcases which was highly appreciated. Rooms were cleanish, floors were dusty. Beds were comfortable but the pillows were not, in fact they were terrible! Bathroom was a good size, shower was badly designed as it was more of a wet room style which flooded the entire bathroom area. There is a bath tub but not shower within it. It also has a large window to the room which we found super strange?! (It does have a blind). Towels at this hotel seem to be a luxury as everyday we had to call to request them as they never left us any after cleaning the room. The beach towels were managed like they were made from gold, check out and check in process where they requested a room number each time… quite funny we thought! Oh and they ran out of these on a daily basis too! Restaurant and yes there was only one for the all inclusive clientele and this was the breeze restaurant. The food was hit and miss. Yes they had a daily line up of cooked food but everything was random, there was no theme. If they had curry they would exclude paratha but would have it on days when there was no curry,. Food also ran out regularly and on a number of occasions they would not replace it, e.g the kids area had fries but once finished they would not refill and this was before dinner time ended?! The chefs would also knock up a noodle dish everyday like everyday no variety offered. Limited food choices at all times. The only positive was the freshly made eggs in the morning. A few positives to note as I’m getting bored of all the negativity myself and trust me I have more that I could include but won’t! Incredible view of the sea from our balcony! Some of the staff are super pr
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