Neptune Palm Beach Boutique Resort & Spa - All Inclusive

It was a perfect stay, we loved every bit of it. Good view, good people, good food, amazing drinks. Special thanks to Mr.Monaj Shah for making our trip very memorable by offering amazing hospitality.

We spent four days at the Neptune Palms at the very end of a busy schedule Golf Safari Trip in March of 2025. We had never been to Africa before and didn't really know what to expect as it relates to the amenities and experience of what an all inclusive resort in Kenya would be. Being from Canada - we had been to Mexico, the Dominican republic - and other areas like that for an all inclusive experience and weren't sure how Neptune Palm would compare. Well...it was INCREDIBLE! The experience we had at the Palms was better than any of the amazing all inclusive experiences that we have had in the past (and we never thought those would ever be out done!!). The food was out of this world, fresh, hot, well seasoned, and plentiful. Tonnes of variety on a daily and weekly basis while we were there. The rooms were incredibly comfortable with all you could ever want in your room. Pillows and mattresses were fantastic! The amenities and activities that the resort had to offer were also world class and fun to be a part of. Only thing that perhaps was missing was some sort of Gym area where you could lift a little bit of weight or work on a bike or treadmill). Having said that, we created our own little outdoor circuit and trained with monkeys and lots of local birds watching our every move! it was so much fun! As great as the facility, actitivies, food, and drinks were - the MOST IMPRESSIVE THING ABOUT NEPTUNE PALMS WAS IT'S PEOPLE. Never have we been around people who were more friendly, welcoming, hospitable, and generous! They were incredible ambassadors in all departments. We had Mercy as our Room attendant who was a rock star, Teddy who worked on the animation team, Brian one of our bartenders at the resort, Faith and Winnie at the restaurants who always went above and beyond for us. Somehow their team quickly got to know our names in a busy place - what we were doing and asked how they could help. As an example - without asking for anything - one of the team members came up to ask about 2 hours before we were going on a snorkel tour to ask if they could pack a cooler with refreshing beverages for the snorkel event. We were blown away!!! How did they even know we were going on a tour as the company we signed up with wasn't affiliated with the hotel. There were COUNTLESS examples of this kind of proactive hospitality that continually blew us away. Mr. Manoj, the property General Manager - even met us when we first came on site and welcomed us and helped us make some plans! Talk about incredible leadership from the top. No wonder why the people are so amazing! The leadership they work under is fantastic and recognize the importance of having great people who work on their team. We can't recommend Neptune Palms more and look forward to visiting their other properties as well. It is a home run and a decision you will look back on (as we have) and be so thankful that you decided to stay with their team and family! The Neptune P

Great food fabulous beach amazing staff are the first words that come to mind. I had excellent shopping on site with very reasonable prices. We used the spa and what a great massage I got. The food was plentiful and works class. The staff genuinely wanted you to relax and enjoy your stay. I would highly recommend this hotel