Diani Sea Resort - All Inclusive

Todo ok

很好，環境服務都完美，去海邊躺平太喜歡這種全包的酒店了

The hotel showers had cold water. When I arrived the room AC was not working I had to wait for 2 hrs for the AC to be fixed. The snack bar did not have enough snacks to serve whoever was present at the snack bar.There were bugs like spiders and millipedes inside the rooms. Last but not least the room service like bed making and cleaning rooms was done at 2 pm in the afternoon.

No one was waiting when we arrive after 18 hours travelling. The place was nice and clean, room smell a bit but was clean everyday. Clean towels everyday and fridge full of drinks except for 2 days that they forgot to fill them up. All staff were very friendly and polite. We only had dinner at the main restaurant the food was very repetitive every night lots of salads and rice but when you went to get fish or meat that the chefs cooked every night they give you such a small portion, and you feel embarrassed to ask for more. There is a bar near the beach were you can get snacks pizzas, burgers, salads, soups and afternoons tea. We had our lunch there every day. The waiters made sure you had a drink all the time and they were so polite and smiled a lot. Swimming pool too small for me and I like the beach, but you cannot relax as there are so many people trying to sell you things. They follow you right up to the water you cannot sit in the sand and relax as they will not stop bothering you. There are security telling them to leave you alone. If you sit at the front to watch the sea they are calling you from the beach. Did not relax we had to sit far away from the beach to relax. I the beach bar I ask if they could put on a bit of music and I was told it had to be low as it was not allowed. A few days later a bunch of people came on holiday with a massive big speaker and played a full volume and no one said nothing. Entertainment very poor dj played music that they enjoyed there was a few of us that wanted to dance but the music was very poor choice. Nothing to do after 11 pm you had to go to bed, pool table is broken, library no one English book. My husband got bitten by something in his eye while we were sleeping in the sun launchers which they need to change as they are old and dirty. Will not bother to go again.

First impressions of the hotel were good, was bright, clean, well maintained. I've stayed at their sister hotel Diani Sea Lodge previously. Staff were all friendly, lots of apprentices learning hospitality. Pool was lovely and the bed comfy. Lots of sun beds and nice dappled shade. Was disappointed with the food, it was the same variations each day with slight tweaks. I started dreading dinner. Would normally miss breakfast, have lunch by the pool and then dinner in the restaurant. The theme nights were better. I can thoroughly recommend Asha Boutique restaurant a few doors up along the beach to your right (will do separate review) Incident with the room and a few safety issues. I woke up to step into water by my bed and my electrical extension lead sitting in it. I could've been electrocuted. The housekeeping staff hadn't checked or emptied the water bottle that the condensate pipe was put into. They sent head housekeeper and then a restaurant manager to deal with who just kept saying sorry. Management didn't take seriously and TUI ignored my complaint Hairdryer in room didn't work, staff brought hairdryer with euro socket and then proceeded to try and force it into the Kenya/UK socket by pushing something into the plug. I wasn't happy as a safety issue and told him so (3 hairdryers later) and reported to management. I reported a number of times the sockets not working or light by the bed not working but not fixed. Often didn't have towels or face cloths. Yes its Africa, but attention to detail needs to be improved. The staff were all lovely and I'll miss my planters wonder. Location was good. Oh and had a number of massages from Priscilla (the punisher as I nicknamed her). Would I stay again.....no, which is disappointing as it takes a lot for me to find fault and complain as I always look on the good side.

Our experience at Diani Sea resort was amazing, the rooms were clean though they had discoloured bedsheets,the food was so nice overall though at point we ate accompaniments without the main meal because some dishes had run out. What made our stay great was the friendly staff especially Mourine Osodo, her warm and beautiful smile made us forget the disappointments.She went above and beyond for us to be comfortable at the restaurant,she is a good soul but unfortunately we didn't to see her before leaving,I'love her contacts. All in all I will recommend my friends to visit, hoping to be served by Mourine. You have a wonderful team!