Diani Sea Resort - All Inclusive

First impressions of the hotel were good, was bright, clean, well maintained. I've stayed at their sister hotel Diani Sea Lodge previously. Staff were all friendly, lots of apprentices learning hospitality. Pool was lovely and the bed comfy. Lots of sun beds and nice dappled shade. Was disappointed with the food, it was the same variations each day with slight tweaks. I started dreading dinner. Would normally miss breakfast, have lunch by the pool and then dinner in the restaurant. The theme nights were better. I can thoroughly recommend Asha Boutique restaurant a few doors up along the beach to your right (will do separate review) Incident with the room and a few safety issues. I woke up to step into water by my bed and my electrical extension lead sitting in it. I could've been electrocuted. The housekeeping staff hadn't checked or emptied the water bottle that the condensate pipe was put into. They sent head housekeeper and then a restaurant manager to deal with who just kept saying sorry. Management didn't take seriously and TUI ignored my complaint Hairdryer in room didn't work, staff brought hairdryer with euro socket and then proceeded to try and force it into the Kenya/UK socket by pushing something into the plug. I wasn't happy as a safety issue and told him so (3 hairdryers later) and reported to management. I reported a number of times the sockets not working or light by the bed not working but not fixed. Often didn't have towels or face cloths. Yes its Africa, but attention to detail needs to be improved. The staff were all lovely and I'll miss my planters wonder. Location was good. Oh and had a number of massages from Priscilla (the punisher as I nicknamed her). Would I stay again.....no, which is disappointing as it takes a lot for me to find fault and complain as I always look on the good side.

This was my first experience to witness discrimination as a Kenyan by fellow black Kenyans. The interns were MUCH better and did all within their way to make our experience hospitable. From reception day 1,An old man struggling to keep pace with demands to the restaurant service that was sub-optimal.

It is located near the airport. The rooms were clean and spacious. All services were excellent. The 👎 downside is that there were so many houseflies lingering around the buffet area. I didn't touch any salas or fruits for fear of food poisoning. The beach bed mattresses were dirty/stained.

Great value all round. Courteous and professional team. Gorgeous beach. Great pool, amenities and experiences. But Gym and pool table needs updating. Add more activities? Evening entertainment is bland. Too many insects in dining area.

This place is absolutely amazing. Staff is friendly. The amenities and the pool area is gorgeous. The hotel is well built into the tropical landscape. The rooms are pretty, clean with an african touch. The food: choice is not enormous, however the quality is very good. There is a mix of international and national dishes, for people who like to try local food perfect. For kids there is the pool bar with the typical sandwiches, pizza, pasta, burger etc. The free running monkeys were definitely a lovely suprise for the kids. We have stayed in several african hotels and countries and this is one of the best ones. Beach security so you can relax without being bothered from street venders. All lovely !!! Thanks to the staff, we had an amazing time and will recommend.

I stayed with my family over the Easter holidays. However, what could have been a great vacation was ruined as my sunglasses and my son's necklace were stolen from my kids' room. It's such a shame, kindly check with your housekeeping staff. The rest of the staff were friendly and helpful.