Pearl Hotel

Awful service and bad reception staff. I booked king room but was told the booking team made a mistake a booked queen room. They said I had to upgrade which I did for my two nights. I claimed money back after paying for upgrade from my booking agent as the error. Upon checking out they said I had to pay the upgrade AGAIN?! They said when I paid on arrival I did for one night, I made it clear in here for 2 nights and will have my original kind room for two nights and claim the upgrade costs back. I already claimed when I FIRST PAID. I can’t even claim the second amount. The staff member never told me this when I arrived. She made the mistake. If I was upgrading for both nights why not just take the full payment at the end all together? Why two different payments each day? Not only did I waste 2 hours checking I wasted more time checking out trying to catch my flight because of these silly reception staff. Staff need training, no managers ever available. No resolutions. I will never book again. Also the showers don’t give hot showers, like warm at best. AVOID.

整體滿意，酒店服務熱情周到 當時預訂酒店時候看到有免費接機服務，但實際上酒店需要收費，還有我雖然預訂3晚，中途提出退房想換地方卻被拒絕退房申請，酒店説是攜程平台説收了全款不能退，平台答覆就是酒店不給取消。

退房時説我有兩個消費項目，實際上就一個，多收費現象存在。

Nice and clean room good ambience fully maintained hygiene hotel staffs were well behaved , obedient and friendly...food is good here..had a nice experience staying here will recommend this to everyone...will be be coming back again...

worthy of money , good location with quiet atmosphere and cleanest sorroundings, located in the best location.. very polite and helpful staff . breakfast is good , but not much variety in food. good restaurants and market is nearby. good for business travellers

I have stayed in Pearl Hotel at least 5-6 times in the last 2.5 years. Glad to see they have maintained their quality in all spheres of hospitality continuously. Small hotel in a quiet lane off the main road in Banani. Smooth and quick check in, good rooms, good sleep quality, decent food.