Quality Inn & Suites Burnham, PA

In brief, we arrived, checked in and found our room's AC was turned off. We turned it on and waited a couple hours trying to relax. Finding no AC was coming, I asked for a second room. I was told that a) it was hard to get into another room because the key making device was broken and it would take a while to make a new key and b) it was unlikely it would have AC. We asked for a refund and was told they couldn't do it; refunds have to come from Quality Inn Corp. I talked to customer service and was assured I would not be charged for the night. Found out not only was I charged but when I called to ask for the refund again was told that QI Corp could not do the refund and the hotel desk manager could not issue it either. Only the manager who would be in "probably tomorrow" could. Also, as we were in the room for more than hour, he believed we should pay for the room. Last stay there. Last stay at a Quality Inn.

This was a basic hotel that met my needs for a night. The exterior looked a bit rundown. But the room was clean. I did like the flooring because it felt more sanitary than carpeting. The bathroom was clean as well, besides the tiny spider that wanted to shower with me. He survived 2 showers. The bed was comfortable as well. I think this is a decent hotel for travelers and short stays.

Definitely outdated accommodations , nothing worked right including the A/C. Complained to the assistant manager and was told I could get my money back to go somewhere else. I was told no one on property available to look at my unit and was offered a box fan with a 1/4 layer lint all over it ?This was second time I was bitten by this hotel definitely will not stay there again. The pictures on the website definitely do not look they are from that location. Room was filthy, customer service none existent!