ZM Valley Resort·MoGan·China

Good for taking beautiful photos for the social media but rather poor user experience. Aesthetics of this place are good, some corners are really charming. Still it is the comfort that we value the most in a hotel as well as the quality service and unfortunately they are not at the same level of the aesthetics. The room is huge but there is no sofa or chairs to sit and chat comfortably, just the two enormous heavy armchairs in the opposite corners of this long room. No mini bar/fridge, very poor lighting at the wash basin, impossible to do makeup. Zero privacy in the wc and shower since there are no actual doors there, just some short saloon style doors hanging in the middle, letting out the water from the shower and odors from the toilet. No hangers for the towels. No bathrobes provided which is strange for the hotel who’s main entertainment facility is the outdoor pool. At the outdoor pool there are very few deck chairs and no umbrellas at all. The communication was poor, mostly over wechat, since the staff speaks basically no English. We have asked twice, in advance, about the vegetarian option for breakfast and still they brought us meat in the breakfast set (only Chinese style food is available). Altogether the experience was rather disappointing. Glad to have booked just one night there. As for the surroundings, there is no access to the bamboo forest behind the hotel or across the road. And beware of the aggressive unleashed dogs in the village across the road if you decide to go for a stroll near the hotel.

Beautiful location, you don’t have to leave the hotel as there is a pool, restaurant, games room and beautiful views. Peaceful. Rooms are beautifully decorated and big. The restaurant has limited but tasty food that changes daily - nice Chinese food! Perfect for a couple of days of complete relaxation!

The service was super attentive at this hotel, far better than most hotels I've stayed in. The pool was lovely and clean. The building and decor were creative and nicely done. And our room was very big and comfortable and beautifully decorated. The breakfast was quite good and generous, though it would be nice if they could add a little more variety from day to day (even just cooking the eggs a different way), and the sausage and bacon were definitely Chinese style. Our room also had no door whatsoever on the shower, which I don't understand. Maybe it was artistic, but is there really anyone who wouldn't vastly prefer to have some kind of door on the shower?

Art hotel is beautiful. The grounds are nice however the main road is is a little close. The service is exceptional, we had a person called Charlie help us through our whole stay and he was phenomenal especially in this more tricky times.

在芝麻谷藝術酒店的入住體驗非常驚喜！酒店的設計風格獨具匠心，將復古元素與現代藝術完美融合，每個角落都充滿創意和細節，彷彿走進了一個精緻的藝術空間，拍照打卡處處是景。 對寵物家庭特別友好！酒店擁有大片綠意盎然的草坪，毛孩子可以盡情奔跑玩耍，工作人員也非常親切，讓帶寵出遊毫無壓力。房間寬敞舒適，佈局合理，衞生狀況一流，床品柔軟整潔，入住期間倍感放鬆。 餐飲方面同樣令人滿意，菜品口味適中，能嚐到當地特色與家常風味相結合的料理，食材新鮮，擺盤也很有心思。 特別感謝管家小布，熱情迎接並幫忙提供各種方便和服務，讓我們非常踏實入住，無腦旅行，所有員工對小動物都非常熱情哦～而且攜帶一個寵物不會另收寵物清潔費，根據房間使用情況收取，這個也很合理。 總之，芝麻谷藝術酒店是一家兼具設計感、舒適度與人情味的寶藏民宿，無論是想遛寵放空，還是體驗藝術氛圍，這裏都是莫干山行程的絕佳選擇！

酒店服務很好，七七服務很用心，一早出遊還特意打包了酒店早餐。枕頭睡的不舒服還給我換了蕎麥枕，nice。入住當天還出門迎接幫我們拿行李，因為太晚入住還幫忙升級房型，離大堂很近，大晚上不用走太遠，退房當天還送了小禮物。酒店環境很好依山傍水，坐在陽台看風景很愜意，酒店設計曲徑通幽，有自帶的大草坪植被，無邊泳池夜裡亮燈很好看，坐在泳池邊發呆也很舒服，泳池每天上午都會有專人清潔。酒店配套娛樂室和電影房，每天都有三部電影，在裏面看了場終結者6很不錯，除了懶人沙發有點黴味。酒店早餐非自助，有服務員按每人份上菜，雖然量不是特別多，但貴在營養均衡。小菜、飲料和水果是自助的，味道都挺好。總而言之是一次非常棒的入住。