Elephant & Moon Resort, Mogan Mountains

We enjoyed our stay very much. The cabin was exactly as pictured. They had the heat on prior to our arrival which was most appreciated. It was nice to have a closet area with hangars and shelves in the main bedroom. The mattress was super comfy, unlike many hard mattresses we have experienced in some places in China. All staff personnel were extremely friendly, helpful, and accommodating. We used WeChat to communicate very easily. They were ready to be helpful with anything, from getting a ride to and from the cabin when requested, arranging a water activity even during off-peak season, remembering our preferences from one day to the next in the western restaurant , offering to make food that we might like...Definitely at the top of being the best customer service we have experienced in our travels. We were very appreciative of that.

The hotel is easy to find, staff was great and helpful. Different kind of activities, we had a great time. The cabin was great, all clean and new.

Lovely environment and facilities, super nice to go with kids and spend some time in the nature

酒店位於莫幹山象月谷，停車方便，前台小羅小徐服務很周到，有求必應，各種響應都很快速，在住宿期間乘坐接駁車也很方便，中餐廳和西餐廳可以解決日常飲食，酒店周圍環境超級好，很治癒的綠色，房間衞生也很好，休閑活動也很多，徒步、遊戲、馬術、萌寵、水上活動、diy手工、林間桑拿等等，適合情侶出遊和家庭出遊。

家庭出遊，雙層木屋，上層雙床（類似閣樓房），下層有獨立的大床房，有客廳，方便一家人入住，辦理完手續，有接駁車送至木屋門口，木屋室內已經提前開啟空調，這點在冬天很重要，點個贊👍。美中不足的是隻有一個衞生間，二樓無衞生間。前台服務員小羅很熱心，退房時贈送的小餅乾伴手禮很好吃。總體來説很適合家庭出遊的度假村，但是冬天有點冷了，建議春夏秋季節來，尤其是夏，氣候和環境會很舒適。

非常棒的一次家庭出遊，現在的家庭構成非常需要兩室的住宿，既能相互照顧又有相對獨立的空間。家庭房還配備了消毒機，考慮到了仍然需要喝奶的小朋友。整個度假村也比較大，有很多自然生生長的竹子，哪怕是冬天也有一眼望去的綠色。活動非常豐富，不管大人小孩都能玩的開心，來過個週末太愜意了。退房時，小朋友説還要再來。