Sheraton Denver Downtown Hotel

Great location - clean - breakfast is around 30 dollars

攜程專員一直幫忙溝通，盡職盡責，服務態度極好。但老美不是很友好，酒店方服務很一般，也沒有中文服務，沒有免費停車位，溝通比較費勁。

Thoroughly not impressed. I have stayed here around 20 times over the years. This BY FAR was the worst experience I have ever had. The construction downtown - which is NOT their fault at all - really made parking a pain. We opted for valet, but it was $65, that seemed excessive and did not match the pricing on the site. I asked about it and they did not budge at all. Checking in was another fiasco. My sister-in-law booked the room, had the discount form printed and ready. The price was for the F & F rate, not the explorer rate. We tried to check in and they said that the price was wrong, and it was actually like $340... not $115... I said we are not paying that, she booked it through Bonvoy, with the *** code, made sure it said F & F rate, and this is the price that she was given. They said it would be lower with my explorer rate. I asked if we could please just check in and I will print off my form and bring it down to them. So we could at least get out of everyone else's way and put our bags in our room. They were not very friendly with this request at all. I asked what they wanted me to do then, they said I can print out the form, but to do that I would need to make a new reservation under my name.... So, I sat in a little room 20 feet away, pulled out my laptop (thankfully I had it) tried to book a new room, Bonvoy would not let me in, so I had to make a NEW account, that was a pain. I tried to log into my work account and print off the associates discount form and it would not let me log in. I walked up to the desk and showed them that PingOne was just not working and not letting me log in. Showed them my phone, no action notifications for getting into my discount forms. The front desk guy tried to help, but literally just did exactly what I did on my phone for me... I again asked if we could please just check into our room, and I will try again in 30 minutes as I did not want to get locked out of the discount forms. He said no, we have to do it this way and told me to call some 800 # that was zero help I ended up hanging up on them. I finally got into my forms, downloaded it and sent it to myself so I could send it to them. Checking in, finally, they again were not very nice or helpful at all. She did give me her email to send it to, which was nice, but I had to verify her email 3 times to get it correct. I had to make sure twice that we were going to pay the same rate that the room was booked at. I was not willing to pay more for a room when this was in no way our fault, maybe not their, but Bonvoy's? Sure. The room I booked said $165, but at this point we just needed somewhere to stay.... I asked that they match the $114 or $115 that it was and they did. Check in done - she printed a page with a bunch of details. This included a food credit, breakfast included and something else. She said it so so so fast that I didn't understand most of it. They stuck us on the second floor. Our room was nice, dirty, but nice, I guess. There was toothpas

This hotel is located in downtown right by the 16th St. pedestrian mall so I guess it has a good location. The price is very expensive, but it just doesn't deliver enough to make it worth the price. For starters, there is construction in that area right now so the streets are a mess. Not the hotel's fault at all, but they could do a better job of explaining how to get to their parking garage for self-parking. You basically have to turn down a closed street, but they don't tell you that. Instead, they give you a very useless map that doesn't even have street names on it. We ended up entering the garage from a different side so we saw no Sheraton parking signs. Took us forever to figure out where to park. There are some small/hard to read signs in the garage, but you only see them if you go in the one entrance. They really need a sign on the corner telling you where to turn to get to the garage. The room was small. The bathroom was on the small side. The closet was small. Even the ice bucket was smaller than normal! The price was the only big thing! The closet is half the size of a normal hotel closet. The other half contains the safe, coffee maker, and refrigerator. The sliding door has to be all the way over the closet in order to pull out the coffee maker shelf and the safe has to be all the way closed to slide it open for the closet. Just annoying to deal with. There's also only 1 drawer in the whole room and no desk. Instead, they have a table with a chair and another chair in the corner. That corner chair is hard to get to because the table and other chair is right in front of it! The table had outlets and USB ports in the middle of it, so that would have been nice-- if they worked! They weren't working, so my husband went to make sure it was plugged in. It was so he pushed the reset button on the plug. That made the USB port start smoking!!! It looked a little melted as it was, so I guess that's happened before. He called the desk and told them we were having electrical issues in our room. (The TV also kept going off randomly.)They said they'd send someone right up. No one ever came. The next morning we talked to the front desk in person. The person was very apologetic and told us she'd have that table taken out and replaced with another. It never was. So, we could only use the outlets by the beds. The handle to the ice bucket actually fell off. The plastic thing you use to move the curtains also fell off. There was a stain on the comforter. The room itself was clean, and housekeeping left plenty of towels each day, so that was good. I hate to be all negative, but for that price point, I expect more. Parking was expensive too. I think it was $49/night for self-park. It was $59/night for valet. (Although that might be pretty typical for downtown Denver.) Overall, we were disappointed.

The hotel is beautiful & huge. . Great location. Very clean rooms. Buffet for breakfast was nice. Lots to choose from. Pool was refreshing. Great beds. You are located near the 16th st mall. You are in walking are of the U S. Mint. The Fire Museum it is very interesting.

Excellent location, was there with a tour group to see Colorado. Excellent facility, rooms very clean, breakfast wonderful. The attention to detail in each room made the stay even better. There was an open air concert 2 blocks from the hotel and it was VERY loud and irritating. Once we checked with the front desk at the hotel on the details of the concert, we were ok. We were told the concert per city regulations would end at 10pm and it did. It would be nice if the hotel could notify us up front of this concert, the building vibrated from the very loud music and no ear plugs or turning up the tv would have helped. Before staying at this location I would check to see if any concerts are scheduled and ask to stay in the main building. There are two building at this facility, they connect underground or via public street.

No closet, just a rack with some hangers. only one drawer. horrible scratchy towels, scratchy cheap toilet paper, non-functioning USB ports, inattentive bartender rude surly waitstaff. Inexcusable for a high-end hotel. Sent a letter to complain and got back what was basically a form letter.

I stayed 4 nights to attend a conference and had slightly mixed feelings about my experience but have given the full 5 stars as they really stepped up when I fainted 20 minutes into the first session of the conference! The head of security, sorry don't recall his name, couldn't have been more helpful insisting I had an ambulance checkup, staying with me until they arrived, and even paying for a shuttle for my boss to come to the hospital and bring us both back once the checks were complete. My oversized second-floor corner room had walk in corridor for the wardrobe, coffee station and very large bathroom but the layout was a bit awkward both in the main and bathrooms. The main room was one of the darkest I have stayed in, with unusual lighting and furniture placement choices in the difficult shaped room. The conference facilities, particularly the food and service at Parlur on the opening night, were really amazing. I loved the outdoor firepits, but the check in area is very noisy making it hard to communicate on check in and out. There was a mistake in my billing, but I think it has been fixed now. A mixed bag but overall, I ended up impressed. It was certainly a great conference venue.

I stayed at the hotel two nights over a weekend. The hotel property itself is in good condition, and the staff was pleasant and helpful. However, beware when booking … the hotel is located very near the Denver Civic Center. Both nights of my stay, there was an outdoor concert at the Civic Center. The noise was deafening—so loud that it literally shook the windows in my room. Of course, the hotel can’t help the concert schedule. But I will not stay here again because there was absolutely no quiet to be had in the evenings.