Comfort Suites Columbia Northeast - Fort Jackson

Building run down Tv didn’t work had to change rooms Tv channel selection was poor Bed not comfortable

The property was not up to par with rates, felt unsafe, had an incident where one of my youth was harassed by a local guest. The staff was very pleasant and as helpful as they could with the resources provided. I would like to believe that things would get better. I’m a pastor and was here with part of my church for our convention. We had 9 Rooms rented out. Thank you to the staff for all their help.

The staff was friendly and helpful. The rooms all needed some repairs and doors looked like they were broken into at some point. Floors were sticky and elevator smelled each time we got on.

Stay was okay, I need to go down twice to get my cards work, fitness available 24/7 but your card won’t work after 10 PM so need to get staf help which is not easy at night. Break fast is very bad and they cleaned 15 minutes before the closing time.

Numerous things were missing from our room, including toilet paper, soap, a hair dryer, and bedding for the pull-out couch, even though we had four guests (two kids) in the room. When we asked for some of these, the man at the front desk was rude about it. The room wasn’t very clean (my kids socks were black after walking on the carpet) and the hallways and elevator smelled like ****. This was priced like a mid-range hotel and it definitely wasn’t that quality.

We had been mistaken in the fact that we had rented a third day at the property. We only had two days. So naturally the staff removed our things from the room and locked them up. We came back in from our son's basic training graduation at Fort Jackson, and the hotel Clark let us know. We secured a third night at the property, No problem, EXCEPT, The two guys who carried our stuff to the lockup room rummaged through our things. My wife had just started her new prescription refill of celebrex, And there were 90 pills in the bottle. She had only taken two when we got there in South Carolina from Houston. So naturally there should be 88 pills left in the bottle. Nope. There were 10 missing. And some of my son's military gear had been rummaged through because his knee pads were not in the his rucksack. They were outside of the rucksack and in a separate bag. Absolutely deplorable and inexcusable. Do not stay here because they go through your things. We would like someone from the corporate office to contact us on this one.