Tài Khoản Khách
ngày 14 tháng 1 năm 2025
I was unable to stay here as I did not receive an email stating how to get in the pension. There was no one able to help nor did anyone answer the phone. I tried for 3 hours to get in to no avail. They said they would send instructions by 2 pm but they did not send until 6 pm and by then I had already booked another hotel. After travelling overnight I was exhausted and really wanted to rest. I am expecting a refund despite their policies. I will continue to go after this establishment until I get a refund. Horrible customer service
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