The Pamposh Hotel

Booked multiple rooms for guests. Pros: Location is great for Nehru Place and South Delhi. Good rooms. Breakfast was reported to be fine by guests. Cons: Check in process did not mention that room card needs to be handed to reception to enable cleaning of Room and replacement of complimentary bottles daily, thus our guests when asked for bottles, we were charged for the complimentary bottles in the end. In check in one guest was checked into dirty/unclean room which was embarrassing, though the matter was quickly resolved. One room at check out one item of mini bar was charged though it was never consumed, maybe error in checking mini bar at check in. One guest had issue with laundry bill and had to argue to have it resolved. One guest paid most of the room service food bills but at check out when we cleared their room, issues with billing were there and we were asked to call guest down- in the end as they had proof of payment the issue was eventually resolved, this left us feeling uncomfortable due to Billing errors. Also, some rooms had dirty/stained towels at check in- reception said they cannot guarantee towels which are not stained after washing- Not a Response I expect from a 3star hotel. The pros was location and generally friendly staff but the Cons highlighted left us embarrassed as at check out we had to double check all bills with our guests due to errors.

Gate lock was not working to start with , AC was not properly working and took 3 hours to start nominal cooling, bathroom was not clean and charged the rates of 5 start hotel, no hand wash in the bathroom...breakfast is below average.....don’t stay here...only ok for people who are not finding rooms to take their partners on hourly basis..

The hotel had always been my favorite 1) location 2) cleanliness of the rooms 3) staff behaviour surinder is extremely well behaved & professional including a sense of personal bonhomie the at the reception (i dont know her name) is also very polite & wears a “smiley face”