Americas Best Value Inn

DO NOT STAY HERE!! Our room was disgusting. Holes in the walls. Wires hanging out of the lock on the door. They have no useable electrical plugs. The sheets were dirty and there is evidence of BUGS on the mattress!! (See attached photos). We were told they had no other rooms available, but the website said plenty were available. We were supposed to stay for 3 nights and after arguing with the very rude man at the desk for 20 minutes) we left 30 minutes after checking in (FYI.. we found out later, their policy is that NO REFUNDS AFTER 15 MINUTES PAST CHECK IN). They are refusing to refund any of my money, even though we never stayed there. I was told to call on Monday to speak with the manager, Ahmed. I have called 7 times and he will not get on the phone with me. We filed complaints with the BBB, the health department and the Michigan State Board of Hotel Management. UPDATE: If you have been scammed by this disgusting hotel, call your bank. I had proof of 15 total calls and the photos, so my bank refunded me the full amount. They are now dealing with the hotel’s bank directly to recoup the money.

HORRIBLE STAY!! My husband and his mother booked here for one night.. when they got to their room there was bugs in the shower and between the shower curtains and dirty linens on the bed. They went to the desk to leave and ask for a refund as they were not going to stay, no refund was offered and no credit was given. Would not recommend this hotel!!

I stayed at this hotel on July 15th and left early the next morning. My room was infested with Roaches, the tolite did not have a seat, the television didn't work. The air conditioning blew hot air. I reported all of these issues to the front desk staff immediately. I was told by the front desk staff that the General Manager would speak with me on Monday July 17, but I wasn't contacted. I called the hotel on July 18th to ask for the GM. The person answered the call, wouldn't give me his name and said the Gm would call me back only if he wanted to. The person answering my call told me to "have fun" when I told him I'm writing a review. I didn't ask for a full refund. My main concern was that the management was made aware of the very substandard condition of my room. I would never recommend anyone stay at this place. It's evident they don't care about their guests....