Hotel Ardent Dayton Downtown, Tapestry Collection by Hilton

An outstanding experience all the way around! Food was delicious and perfectly prepared, drinks by Stasia were spot on and the service by Dawn was the most attentive service and best service we have ever had! Thank you for a wonderful evening!!

I recently stayed at this hotel for a business trip. While the hotel was nice and the staff were friendly, nothing could compensate for the extremely loud air conditioning unit. I think it's kind that they provide earplugs for the guests in the room. I always travel with earplugs as a staple in my travel bag, ensuring I can get a good night's sleep. However, there was nothing that could drown out the loud AC unit. There is no watching TV in the room, taking a call, or getting a good night's sleep without turning the unit off. I had to decide whether to be hot or quiet. I want to add that it's not just my room, because my colleagues have had the same issue. After a few nights, we were all exhausted from not getting any sleep. The hotel's coffee was hot and strong, and that was helpful. This is a solid hotel if you are a heavy sleeper or if you enjoy the sound of loud white noise to help you sleep. The hotel was clean, although I thought the baseboards in my room had been overlooked for a while and could use a good cleaning.

Read the other reviews the HVAC system is horrible. The circulating fans cycle on off every five minutes and they sound like an engine. After three days, we were so exhausted and agitated. We could not wait to get home. Furthermore, the hotel does not offer any service to the rooms. In order to get clean towels we have to go down to the front desk and retrieve them ourselves. Three days, no towel service, no linens, no one emptied the waste baskets. When we checked out the front desk clerk said well that’s unusual. But the other desk clerks were clear that that’s how it worked. This needs a lot of work and their staff could use training. I could go on with a longer list if you have enough to know, do not stay here.

Im not one to complain, but as a Hilton diamond member, I am disappointed. First, the hvac system is loud! I’ve worked in industrial settings that are quieter. The hotel did provide ear plugs with a note saying it’s for the downtown city noise. Wrong - if for the wind tunnel that they call a hvac system. Second - the hvac system was awful. I like a cool room. Whether it was a terrible hvac system or poor insulation, it could not cool the room below 73F until after midnight, once the outside temperatures dropped. Third - somehow the front desk called me at 5 pm regarding a noise complaint. I couldn’t event head myself think due to the hvac system while I was at the desk working emails. Fourth - I had to wait 25 minutes for my valeted car one morning and the front desk wasn’t helpful, other than telling me it will be a few minutes. I’ll stay in a la Quinta inn before staying at this hotel again.

My wife and I were excited about staying in a new hotel. Upon arrival the limited signage made it difficult to even find the hotel. The concept of converting an old bank into hotel seemed interesting. Using the digital key option, we went directly to the room and found the door was open. Very concerning we went to the front desk and was given no explanation for this . The room decor was nice but much smaller than expected. For the 2 nights we stayed there were plumbing issues. The AC was very LOUD and stayed on the entire time we were in the room. The positive for the hotel was the staff was friendly and the breakfast was very good. For our next visit to the Dayton area, we will not 2 staying at this hotel.

I was really excited about staying here because I knew it was a newly renovated Hotel. Unfortunately it didn't go as I thought it would. The rooms are nice aesthetically. But I don't think they are cleaned properly. I literally had a contact lens from a previous guest stuck on the wall in the shower. The shower head was horrible. Part of it barely came out, the other part was coming at me so hard it was painful. I asked the awesome cleaning staff if they could do something about it. The cleaning staff was super nice! When I came back to my room it was fixed. Was very grateful for that. The air conditioning is so loud you have to turn the volume on the TV up when it's on, and then turn it down when it goes off. The "refrigerator" is not a refrigerator. They told us that it was a cooler and you had to push some button for it to work. Really not sure how it works but I had insulin and had to throw it away because it didn't stay cold. Not sure who wants to do that in a hotel. I understand there is a restaurant in the hotel and that's probably why they don't have microwaves. But the food was gross and under seasoned. I went back down to ask for some salt. They had to pour salt in a cup. When I got back to my food of course it was cold but there's no microwave so you can't warm it up. It turned out to be trashed. Wasted money. But the ray of sunshine for this trip was definitely Aiden in valet! There was a problem with the charges and he handled it like a true professional. All the guys in valet are awesome! Very friendly. And never complained. I had to get the car often because it was a business trip. Valet actually saved my experience on this trip! So big kudos to Aiden and the guys. Thank you so much! We have a business trip next week and had booked here again. But we changed our hotel to another one. Unfortunately won't be returning.