Tài Khoản Khách
ngày 14 tháng 5 năm 2023
Unfortunately the hotel did not correspond to the booked and promised standard.
It is very old.
The carpet in the room had a lot of stains. has it been professionally cleaned since it was built in 2010? the sheets had some holes in them and there were a lot of stains on the walls.
The fridge was damaged and not working.
We had booked the room for 4 people. However, we were consistently only provided with 3 towels and bathrobes in the room. it would be very desirable if the housekeeping was informed about the guests!
The breakfast (from 7 a.m. to 9 a.m.) was okay. The Western breakfast included coffee, yoghurt, butter, jam… Unfortunately every type of bread/toast was very old and dry.
on the second morning the cornflakes were empty. the answer of the waiter "mei you" (we don't have it). After asking again and pointing in the direction of the kitchen, the waitress brought 2 bowls of cornflakes to our children.
the pool area needs to be cleaned urgently. There is a lot of rubbish and a lot of dirt/dust on the cupboards in the cold and rather dark changing room.
opening hours are until 10 pm. however, the whirlpool was already turned off at 8:40 pm and the water drained. we didn't feel very welcome. the employee probably wanted to call it a day. the question about towels was answered with "mei you" (we don't have it). later, she brought us 3 more pieces.
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