Two Bridges Hotel

Popped in after writing the day off due to the downpour over Dartmoor. Pleasantly surprised. Pinched some seats next to the fire place and ordered some afternoon tea. Scones were warm and soft and the cream was delicious, would highly recommend. Cream tea choices were traditional, gluten free and vegan. GF hit the spot. Very comfortable seating scattered about. Outdoor space also looked peaceful with lovely scenery but too wet on the day to enjoy properly. Definitely worth a visit if in Dartmoor.

Rude unhelpful lady who was more interested in the party than any other people. Not very accommodating and asking/ telling customers they can have a coffee or tea etc but dont be long isnt acceptable. Shame as I recommended this place having past it many times for my family however wont be doing so again. If you are unable to handle larger parties and more concerned with the party guests then close the Hotel for the day and do not open to other visitors. When speaking to someone its courteous to not just turn away and ask someone else a question

We stayed here for one night it was a present for my 60th we checked in about 3 15 and went to the premium room which hab not been cleaned and the bed was unmade we went back to reception and Kate apologised and while the room was sorted we had complementary drinks about 15mins later the room was ready but it wasn't we think they just made the bed the mugs were still dirty and there were no biscuits and the tray was dirty also the carpet was dirty and the radiator in the bathroom was flat out because the thermostat was broken we went back to reception they tried to fix the radiator also they offered us the bridal suite but said the door was playing up we decided to stay where we were at this point we were offered another nights stay at a latter date with two drinks each that night with our meal which we accepted. The food at dinner was really good they had a piano being played which was nice. Next morning my wife had a shower the shower holder was broken I had a bath when I turned on the bath jacuzzi part someone else's skin came out of the nozzles THE ROOM HAD NOT BEEN CLEANED. We got to breakfast just after 8 and it was not all set out the lady who was in charge at dinner the night before was at best quirky but made me feel uncomfortable so we had a quick breakfast and left at checkout the lady with the red hair apologised and gave us our voucher and then a bill for drinks from the night before to cut a long story short she said Kate should not have offered us that she was rude and you need to get rid of her we didn't raise our voices or shout at any time and quickly left. I emailed the manager a week ago and have had no reply to me this is were the problem lies bad manager Kate was very helpful and tried her best the rest of the staff at best were stressed the lady at reception with the red hair was rude and the manager not replying just finished it off we have changed the voucher to stay at the sister hotel in tavistock has going back to the two bridges is out of the question