Holiday Inn Darlington - North A1M, Jct.59

Accessible room with twin beds was large, clean and well equipped. Great location off A1M with alternative to hotel restaurant if needed. Staff couldn't have been more helpful and attentive. Perfect for breaking our motorway journey.

The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, "Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying "Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.

All ok. The sofa bed for two people was extremely small. Not quite a double and not very comfortable.

The public areas were nice and modern. The room we had was in need of upkeep. For example, the linoleum in front of the sink was lifted up. There was a loose tile in the toilet/shower room with missing grout. It was confusing... There was a portable radiator and a fan - and then some kind of blower unit above the door. Only a dry iron was provided.

Pleasant stay We stay here often it is always a good breakfast and very clean bedrooms comfy beds and the staff are very helpful and always pleasant

Just an over night stay to attend a meeting but location was perfect and the room amazing I will stay again when I next travel to Newcastle.