Hilton Garden Inn Dalton

this is one of our stops on our yearly treck to floridia i have read the bad reviews and can not belivethey stayed at the same hotel room has always been clean and bed comfie no problem wjth cleaning or the staff maybe i have just been lucky with my stays nonsite resturant is not bad for brealfast i am a diamond member so i get a ten dollor credit for both myself and wife

This hotel is in a complex of many inns, some new, some rebranded. We’ve stopped here for years. This time was the best. New landscaping is in full bloom and the outside property is spacious with lots of seating, as long as you don’t melt. The lobby is airy and welcoming with coffee, water and cookies. We had a jet tub room, which was huge and along the back. Traffic noise was not bad and the sunrise was spectacular. The restaurant and bar are terrific -see Jim for friendly chatter and recommendations on a nice varied menu.

THE HOTEL IS LOCATED CONVENIENTLY OFF THE HIGHWAY. THE STAFF WAS INCREDIBLY FRIENDLY AND PROFESSIONAL. THE HOTEL IS CLEAN AND ORGANIZED. THE BREAKFAST WAS AMAZING. GREAT HOTEL THE HOTEL IS BUSY BUT THE LAYOUT ALLOWS FOR A GOOD NIGHT SLEEP. THE FRONT DESK PEOPLE ARE SO HELPFUL.

Found a bug on the headboard of the bed - inches from my head! We took it to the front desk and were told to speak to the staff in the morning. Upon checking out the next morning, we addressed the matter with the Sharon at the front desk. In a most condescending manner, we told that this bug was indigenous to the area, and it was perfectly acceptable to find them in our bed!!! Sharon offered us 3,000 in Hilton points as compensation, which we found totally unacceptable. Not only did we find a bug in our room (which was not very clean to start with), Sharon's haughty attitude toward us made us feel as though our concerns were childish and insignificant. We asked for the General Manager, Gautam Nanda, but, of course, he was unavailable at the time. Sharon provided his business card, and advised us to call him. We called Gautam, but .... big surprise ... were connected with his voicemail. A detailed message was left, but we never received a return call from him .... the G.M. of the hotel! We subsequently contacted Hilton Guest Assistance, the problem has been resolved, and we will receive a full refund. Beyond finding a bug in my bed, I'm absolutely appalled by the attitude and poor customer service we received from this Hilton property. As an Honors member and repeat customer at this hotel, we expected far better treatment. We won't be back, nor will be recommend this location.

I had a room booked before I realized what happened. Beautifully decorated property, clean and the coffee set up was well done. All the staff were nice and helpful. Very quite room on the third floor.

Always our stop on the way home to Florida. Clean and comfortable with coffee and water available in the lobby-and fresh baked cookies in the early evening. Good mattresses. Kuerig coffee pot. Convenient to interstate, it's in a hotel complex, facing the mountains.